Papara Restricted My Account for Missing Information Without Explaining Why

I have been using my Papara account actively and without any problems, yet my account was suddenly closed on the grounds of “missing information” without my knowledge or consent. When I tried to log in, I saw an error message in the application stating that my account had been closed due to the user agreement and company obligations. At the time of closure there was approximately ₺13,000 balance in my account. I did not receive any explanatory e‑mail, SMS or in‑app notification before or after the account was closed, and I was not given the opportunity to correct or complete any so‑called missing information. I find it unacceptable that my balance is blocked and that the account is closed unilaterally without any prior warning or a clear explanation. I request that my account be re‑examined, that I be clearly informed about the reason for the closure, that I be allowed to resolve any alleged missing information, and that my balance be made available to me as soon as possible. I kindly ask for this situation to be resolved urgently and for my inconvenience to be eliminated.