On July 15, 2025, I purchased a pair of cargo Bermuda shorts through the Bershka app. Since the size did not fit, I returned the item unused and with the tag still attached. My order number for this return is 2005341413. On the same day, I returned another product and received that refund within two days without any issues. However, it has now been about two and a half months, and this particular return still shows as “in process” in the app, with no refund credited to my account.
During this period, I contacted customer service multiple times. Each time, I was told to check with my bank, but my bank confirmed that no refund request was ever initiated. Additionally, I was never asked to provide any extra documents or information.
I am requesting that the ₺490 refund for this return be deposited into my account immediately. I have been waiting far too long, and I expect my grievance to be resolved without further delay.
On October 7, 2025, I placed an order from Bershka’s online store for an oversized faux leather blazer (0653867760503) and two short-sleeve crewneck t-shirts. My order number is 40326481448, and I paid a total of $112. The system shows that my order was delivered on October 13, 2025, but no package ...
On March 23, 2025, I placed an order through the Bershka website with Order No: 40296288882. My order was split into two separate shipments in the system. Although Shipment 2/2 (Tracking No: 920346490) was delivered to me, Shipment 1/2 (Tracking No: 920346492) has still not been delivered. Today is ...
On September 20, 2025, I placed an order for two items through the Bershka mobile app, with a total value of $122 (product codes: 9007/668700 and 1602/664/040). My order number is 40315300622. The delivery address was listed as Kocaeli, and the products were supposed to be delivered no later than Se...
On July 17, 2025, I initiated a return for all the items I purchased from Bershka’s online store (Order No: 40229586605), with a total refund amount of $83. However, since my credit card was canceled, I realized that the refund never reached my account. It’s been about three months, and I’m still wa...
I placed an order with Bershka on September 5, 2024, but for some unknown reason, my order was canceled after I had already paid for it. Despite the cancellation, I haven’t received a refund, and I’m unable to contact Bershka customer service for any updates. This is extremely frustrating, and I hav...
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