When my box arrived, I was surprised to see that they had sent a totally different item—a long coat in another color—after ordering a cropped jacket from Bershka. The label tag still says "cropped jacket," which further muddies matters. After spending about an hour back and forth with the chat agent, I realised they weren't actually helping. I tried to reach out to their customer care online to explain the circumstances. To exacerbate the situation, I wasn't home thus I couldn't send pictures soon away, thus they closed my question without any answer. I'm not bothered sorting; I simply want to return the garment. This has been an annoying encounter; I won't be shopping with Bershka going forward.
I bought a coat from Bershka's mobile app during the Black Friday sale. Unfortunately, I quickly typed in an incomplete address without the building number because the product seemed to be running out quickly. It says that the item is being prepared in the warehouse but has not yet been sent out in ...
My Bershka order (No: 40227615207), which was delivered today, arrived defective. I immediately requested a return and selected the “defective item” option. However, I never received the return label email. I waited another 30 minutes, and still nothing arrived. When I called customer service, they ...
I placed an order for a coat from Bershka's online store, and they promised delivery between November 21-25. Unfortunately, Hepsijet’s tracking system indicated that the package was delayed in transit to Bursa for several days with no updates provided. In the end, I discovered that my package had go...
I bought a coat from the mall, but they said they would deliver it to my home. I agreed and waited for the delivery. Three days later, Bershka sent me an email saying, "Your order has been delivered." However, I never received it—it hasn’t been delivered. I double-checked with my neighbors and build...
I placed an order from Bershka on May 26. My order has been in the "shipped" stage for more than a month. I talked to customer service almost every day, they said they created a request. In another call, they said my cargo was lost and created a new order request. When I called again today, I learne...
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