On August 30, 2025, I purchased a pair of jeans (code: smc 10001446) from the Bershka Ankamall store. Despite being worn only 2–3 times, the jeans tore without any snagging or user error. Under normal use, a product should not suffer damage this quickly. The jeans were never washed and are almost in new condition, yet this problem still occurred.
About 15 days later, I traveled from Bolu to Ankara to return the product. I requested an inspection to determine whether it was defective, but the store manager dismissed my request, claiming it “might have been snagged.” Without conducting any proper inspection, they refused my return request. The manager simply folded the jeans, put them back in a bag, and told me “go ahead and complain” in an unhelpful and rude manner.
I also contacted Bershka online customer service, but I was told that the process must be handled through the store.
I paid ₺1,690 by bank card for this product, which is still with me. There is no warranty or additional protection plan. I request that the jeans be properly inspected for a manufacturing defect and that a refund or exchange be processed accordingly.
I purchased two pairs of linen pants from Bershka, and this is the condition they’re in after less than two months. I’ve worn each pair less than ten times, yet both have torn in the exact same spot, making them unwearable. When I went to the store to ask for a replacement or refund, I was told that...
I purchased a pair of trousers from Bershka for around 1000 TL and tried them on in the store. Since the store's warehouse didn't have any left, I believe I might have bought a product that had been tried on by many others. When I got home and examined the product, I noticed damage caused by small s...
I deeply regret purchasing from Bershka. I bought a pair of pants from the Ankara/Kentpark store, and in a short time, the side pockets tore, and the front areas became pilled and deformed. When I returned to the store to address the issue, they dismissed me, claiming it was "user error" and offered...
On October 16, 2025, at 13:17, I made a purchase of 6 items totaling $252 USD at the Bershka store in IST–Buyaka Mall, using Akbank QR Payment (Invoice No: 16626-31-037602, Transaction No: 50026). The next day, October 17, 2025, at 10:53, I returned 3 of those items to the same store. Although the r...
On July 15, 2025, I purchased a pair of cargo Bermuda shorts through the Bershka app. Since the size did not fit, I returned the item unused and with the tag still attached. My order number for this return is 2005341413. On the same day, I returned another product and received that refund within two...
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