I ordered two leather coats from the Bershka brand via Trendyol—one in size L and one in size M. Both coats were too large, so I created a return request. Since they were delivered to me in a single package, I returned them together in the same package using a single return code. However, I was informed that only the size M coat was rejected and that the return had been denied, as if only one product had been sent back. But I returned both items in the same package, just as I received them. As a result, I have not been refunded the ₺1890, and Bershka is passing the responsibility to Trendyol. I regret trusting Bershka and am deeply dissatisfied with this experience.
I ordered a day coat from Bershka on November 24, 2023, and I obtained this order through Trendyol online shopping site. When my order arrived, I felt that it was too big in size and I wanted to change it. When I connected to Trendyol customer service, they said that they did not make exchanges and ...
I am extremely disappointed and frustrated with Bershka's lack of customer service and refusal to provide a refund. On January 4th, I purchased products from Bershka and returned them on January 13th, however, I have yet to receive my refund. The problem is that Bershka gave me two different codes a...
I bought the Bershka brand from Trendyol on November 25 for 1790 TL per month. The next day I realized that I had chosen a small piece, I immediately bought my size again and wanted to cancel it, but I cannot cancel it because it is in the preparation phase. I can't understand this, the product that...
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