Bershka Denied My Refund Because I Didn’t Have the Receipt
On November 24, 2025, I bought a charcoal-gray coat from the Bershka store at Eskişehir Espark Mall for $68. After using it for a short time, the coat started pilling noticeably, and because I believed the product was defective, I requested a return. For the return/exchange process, I was asked to provide the receipt. Even though I did not keep the physical receipt, I provided the credit card slip that clearly proves the purchase to both the store and customer service. Despite this, I was told that no such receipt appears in their system, that nothing can be done, and it was indirectly implied that this purchase never happened. Receiving that kind of response for a purchase I proved with a credit card slip made me extremely uncomfortable. This is not only about returning a defective product; being treated as if I’m lying even though the purchase is documented is unacceptable to me. Under normal circumstances, I would not feel the need to write a complaint just because a return was not processed—whether the return happens or not is not a life-or-death issue for me. However, even after I provided proof of payment, my credibility was questioned and my reputation was damaged in front of a corporate brand because they implied the sale did not exist “since it doesn’t show in the system,” so I had to write this complaint. It is not acceptable for a corporate brand to both leave its customer stuck with a defective product due to gaps or errors in its own record system and to take an approach that indirectly accuses the customer of making a false claim. I request that this entire process be investigated in detail, that my purchase be verified using my credit card slip, that I receive a proper explanation, and that my situation be resolved.
