I purchased an Arzum tea maker on 07.10.2025, and it completely stopped working shortly afterward. When I contacted the ...authorized service, they demanded a ₺699 fee just to pick up the product from my home. I find it unacceptable to be asked for a home pickup fee for an item I believe is under warra
I purchased an Arzum Okka Minio Turkish Coffee Machine from the seller Kolaysepet on Amazon.com.tr with the order number... 406-8280959-3814703 on Tuesday, November 4, 2025, and the product was delivered to me. Upon receipt of the product, I opened the box to check whether it was functioning properly.
On April 29, 2025, I purchased an Arzum tea maker with the product code AR3004-INX. On November 4, 2025, I delivered it ...to the authorized service center because the inside and spout area had rust and coating peeling issues. The company called me the next day, claiming that the rust and peeling were
About two weeks ago, three parts of my Arzum AR1058 kitchen robot — the chopper, whisk, and blender attachments — broke.... I took the product to the authorized service center. There, instead of a technician, a secretary briefly inspected the product and stated that the damage was due to user error, so
I purchased an Arzum AR1066 dough mixer from the Evidea store, but the authorized service is not helping me. I don’t hav...e the invoice, though I do have the warranty certificate. I bought it from the Atlaspark Sultanbeyli Evidea store, which has since closed, so I can’t find the invoice. Please assis
Although the Arzum AR064 water heater I purchased on September 15 included a “free installation” note, the installation ...has still not been completed. After purchasing the product, I called Arzum customer service to request installation. Despite calling many times and speaking with them every day, I
On October 23, I purchased an Arzum Listo Iron AR6021 through Trendyol from Arzum’s official seller, and before the warr...anty expired, the product broke down and completely stopped working. On June 17, I took it to the Ankara Keçiören Umut Technical Service, where I was told after the repair that the
My Arzum hair and beard shaver, which I bought 10 months ago, stopped working. At first, it vibrated for 5 seconds and t...he green light turned on, then the red light came on and it stopped working completely. I took it to an authorized service center, and they asked for a repair fee of ₺450. This doe
Hello, my spouse and I purchased an Arzum brand travel iron. We had an international trip on July 4, so we ordered the i...ron directly from Arzum’s website. It arrived on June 30, but we were shocked when we opened the box—the holes on the soleplate were already calcified. We immediately tried to crea
I called customer service today to send my Fakir brand Stone hsa 4048 model vacuum cleaner for repair, but I had already... taken it to a service center called Prestij Elektronik in Eskişehir and had a lot of problems. Everyone has problems with that service center. It already has a 2. Everyone is comp
I purchased the Arzum Shaken Take Neo Maxi AR-1174 just two weeks ago, and on my second use, the seal in the chopper sec...tion tore off and got caught in the blade. I believe I followed the instructions properly, yet I encountered this problem. I brought it to the service center immediately, but was i
I ordered three items—a vacuum hose, a metal vacuum pipe, and a vacuum head—for the Arzum AR4088 model vacuum cleaner th...rough Koçtaş’s official website, after confirming with customer service that the parts were fully compatible. However, when the order arrived, I discovered that the items were not
I bought an Arzum Airfryer, however the basket rusted twice in a short amount of time. They gladly replaced it the first... time I sent it in. But they still wouldn't assist when the identical issue arose a second time, citing the product's expiration date as the reason. I can't believe a company like
On 03.03.2025, I purchased the product called "Prostick whisk body group AR1016 Bone" from yedekparca.arzum.com.tr. I fo...llowed the usage instructions carefully, but the product failed after just three uses. It’s frustrating that a product designed for such basic use would break so quickly. When I co
If you want to be treated terribly despite spending your money, go ahead and buy it. We purchased the Arzum Laguna water... heater, and it broke down four times in less than a year. Each time, we had to endure a one-week repair period, which caused both inconvenience and frustration. We requested a rep
On September 3, 2024, I participated in the Arzum Thermogusto kitchen robot campaign through the Çek Kazan app and won a... hot air fryer. They initially told me that my gift would be sent within 21 days. When I contacted Çek Kazan, they directed me to Arzum customer service, stating that Arzum was res
I have an AR134 model chopper from Arzum brand. Since the glass bowl of this chopper was broken, I ordered it from their... website. You see that the blade of the product they sent is not compatible with the glass bowl, although it should fit normally, and the blade does not fit properly. You also see
I own an Arzum Okka Coffee Machine with 1 year and 8 months remaining on its warranty. Recently, the handle of the coffe...e pot broke, but customer service claims the warranty doesn’t cover issues caused by usage. How else am I supposed to use the pot if not by its handle? If simply holding the handl
I purchased the Arzum Okka Minio expecting quality, but it has been making cold coffee since the beginning. The machine ...doesn’t heat up properly, rendering it unusable. The seller suggested cleaning the sensor with a damp cloth, which I tried, but it didn’t fix the problem. I specifically chose Arzu
I purchased an Arzum Ottimo Maxi blender, which comes with a 4-year warranty. Despite using it rarely for only 5 months,... it broke down, and I took it to Aras Teknik, the authorized Arzum service center in Alanya. To my surprise, they claimed it was a user error due to a gear failure and not covered
The product was not delivered and no information was given about when it would be delivered. The Arzum hand mixer, which... I ordered from Media Markt via N11 on August 13, 2024, was supposed to be shipped on August 20, but it fell into an approved delay, and neither N11 nor No response was received fr
I bought an Arzum robot with a 3+1 warranty, but I'm unsure about the specific coverage of the warranty for this product.... The blade inside lifts while rotating, and the locking mechanism where the motor connects is malfunctioning. I took it in for service, but unfortunately, the factory refused to c
I purchased the Arzum Mano 1700 Watt blender set, and I am experiencing significant issues. It gets so hot that while bl...ending soup, I noticed a burning smell. I turned it off, and now I am unsure if it will work again. I have only had it for a week, and I cannot understand how a blender can become
I purchased the Arzum AR1058 Hestia Multi Blender Set from Hepsiburada, and it has been a complete disappointment. We ch...ose this product because of the Arzum brand name, but we are far from satisfied with its performance. We noticed issues with the blender from the very first use, but initially dis