Arzum Denied My Blender Warranty Claim Saying It Was User Error after 5 Months of Use

I purchased an Arzum Ottimo Maxi blender, which comes with a 4-year warranty. Despite using it rarely for only 5 months, it broke down, and I took it to Aras Teknik, the authorized Arzum service center in Alanya. To my surprise, they claimed it was a user error due to a gear failure and not covered by the warranty. They showed me the gear clutch part, a piece smaller than my pinky finger, and demanded ₺300 for its replacement. Upon researching online, I found the same part being sold for just ₺38.

Hoping the issue would still be resolved under warranty, I left it with the service center, but it was returned to me with the same verdict: user error. According to my research, numerous customers have complained about both Aras Teknik and Arzum’s approach, particularly their tendency to label issues as "user error" and deny warranty claims for small household appliances. You can easily verify these complaints online or, unfortunately, experience it for yourself by purchasing an Arzum product.

Arzum's customer service is not solution-oriented, and this experience has been deeply disappointing, especially considering I chose to support a local brand. The service center in Alanya, in particular, was rude and unhelpful, acting as if I was to blame. They repeatedly ignored my phone calls, making the whole process even more frustrating.

Arzum should reconsider partnering with such unprofessional service centers. Even foreign brands offer better customer care. I intend to share a video of this incident on my social media platforms to raise awareness.