Although the Arzum AR064 water heater I purchased on September 15 included a “free installation” note, the installation has still not been completed. After purchasing the product, I called Arzum customer service to request installation. Despite calling many times and speaking with them every day, I was only given the phone number of their contracted company, İdeal Teknik. The representative from İdeal Teknik told me after a month of waiting to “just call an electrician to install it.” However, the electrician who came to my home said that if he connected the product himself, its warranty would be void, so I couldn’t proceed with that option. Even though I reported the entire situation to Arzum customer service again and was told that “the issue will be resolved immediately,” no action has been taken. My product has been sitting unused in its box for over two months, and my grievance remains unresolved. Despite the free installation being part of the warranty, I received no assistance whatsoever. Therefore, I am requesting a refund of the product’s full price to resolve my grievance.
On October 23, I purchased an Arzum Listo Iron AR6021 through Trendyol from Arzum’s official seller, and before the warranty expired, the product broke down and completely stopped working. On June 17, I took it to the Ankara Keçiören Umut Technical Service, where I was told after the repair that the...
Hello, my spouse and I purchased an Arzum brand travel iron. We had an international trip on July 4, so we ordered the iron directly from Arzum’s website. It arrived on June 30, but we were shocked when we opened the box—the holes on the soleplate were already calcified. We immediately tried to crea...
We bought a Siemens water heater, and on November 20, 2023, we called Siemens customer service at to schedule the installation. They told us that the installation would be done in the afternoon. I'm glad I got confirmation, so I called the authorized service just to be sure. They said they can only...
If you want to be treated terribly despite spending your money, go ahead and buy it. We purchased the Arzum Laguna water heater, and it broke down four times in less than a year. Each time, we had to endure a one-week repair period, which caused both inconvenience and frustration. We requested a rep...
I'm still struggling to find a solution for my hair styler. I bought it on May 9, 2024. When I got home and tried it, a metal piece fell out, and there's an issue with the airflow. If I had known this would happen and checked the complaints beforehand, I wouldn't have purchased it. On May 13, 2024, ...
Comments