We accidentally made two bookings for the same person and the same travel time on Omio. I want to cancel one of them, but I’m not getting proper support. How could this even happen, and why is it so difficult to get understanding from customer service? Is everything just about money? I called custom...
On November 7, 2025, at 10:25, we purchased a RegioJet ticket to travel from Dresden Central Station to Berlin Central Station. When the RegioJet bus was delayed by about 15 minutes, we assumed we had missed it and were forced to buy a new ticket from FlixBus. However, since the RegioJet bus eventua...
On July 22, 2025, we were scheduled to travel using the bus ticket we purchased through the Omio app for a FlixBus trip at 14:00. Our first ticket number was 326 209 5415. The bus was first delayed to 14:15, and then it never arrived at all. The next available trip was at 15:10, and when another bus...
I bought a ticket on Omio to travel by train from Zurich to Nuremberg, with a transfer in Karlsruhe. Because the train from Zurich was 16 minutes late, I missed my connection to Nuremberg. There were no staff at the station to help me, and since I was in a foreign country, I couldn’t make any phone ...
I purchased a flexible ticket on Omio for the Paris – Brussels – Bruges train route. When my travel plans changed, I contacted the support team through the app, and they told me that I needed to modify my ticket and create a new reservation. Following their instructions exactly, I purchased the new ...
I purchased a bus ticket for June 10 from Amsterdam to Bruges, but the bus was canceled. I did not receive any email about the cancellation. My reservation number is 3235589628. After that, I planned to travel by train instead, but the trains were canceled yesterday due to a strike. In total, I want...
We purchased a ticket from Omio for a trip between Prague and Nuremberg. We arrived at the station at 9:00 for the 10:30 bus. The ticket did not include a station number or a bus number. We asked the travel information desk about the bus, but they said they had no information about such a bus and th...
I had a ticket purchased through the Omio app to travel from Vienna to Prague. Before boarding, I showed my ticket to an employee of the train company and told him I wanted to leave 2–3 hours earlier. When I asked which train I could take, he told me to board the 10:49 train. After being on the trai...
I am unable to cancel the train tickets I purchased from Omio with cancellation protection. I have emailed them multiple times and contacted customer service through online chat, but no one has responded. I want my tickets to be canceled and my payment refunded. My booking number is 260-4552-5059.
I booked a Rome to Florence bus ticket for January 26, 2025, through Omio, and I paid extra for the cancellation and change option. However, when I tried to cancel, I was told that the ticket is non-refundable, even though I specifically paid for a flexible fare. I contacted Omio’s customer service...
I booked a Paris to Amsterdam ticket for January 28, 2025, through Omio, thinking it was a reliable platform. However, my ticket was suddenly canceled, and despite paying in full, I was told that Omio is in a legal dispute with Eurostar. Why am I, as a paying customer, being affected by this? It ha...
I purchased a ticket through Omio with full protection, thinking it would allow me to change my booking easily. However, when I requested a change, I was shocked to see that Omio is demanding twice the price of my original ticket as a change fee! How is this fair? I specifically paid extra for full...
I purchased Prague-Vienna train tickets through the Omio app and also paid for ticket cancellation protection. However, since my visa was denied, I need to cancel the tickets—but Omio refuses to issue a refund despite the protection I paid for. This makes no sense! Why offer cancellation protection...
I booked a three-person train ticket from Munich to Nuremberg months in advance. However, when we arrived at the station, we discovered that our train had been canceled without any prior notification. Our tickets were no longer valid, and the QR code didn’t work. Because of Omio’s failure, we had n...
On November 15, 2024, I booked a 10:30 PM Omio bus from Marseille to Barcelona, but I have now been waiting for over six hours, and the bus never showed up. To make things worse, the bus station closed at 1:00 AM, and we were forced out onto the street in the middle of the night with no assistance. ...
On September 11, 2024, I had a valid ticket for the Valencia-Madrid Renfe Avlo train at 09:32. However, when I arrived, the staff scanning tickets claimed my ticket was canceled. Despite repeatedly showing my valid ticket, they refused to let me board unless I purchased a new one on the spot. A mon...
I booked a 6-person ticket on Omio for August 23 at 08:54 and even paid extra for seat selection. However, despite plenty of available seats in 6-person wagons, Omio split us into two different wagons, completely ignoring our reservation preferences. Since this booking is unusable for us, I decided...
I booked four train tickets for my family from Frankfurt to Hamburg via Omio and paid extra for seat selection. However, the system didn’t allow me to choose seats and instead automatically assigned them. When we boarded, we were shocked to find that our seats were not together, even though there w...
I purchased a refundable ticket from Paris to Zurich through Omio, and I needed to cancel it. I canceled the ticket, but my refund still hasn’t been issued. It has been 15 days, and nothing has been paid back. I can’t reach customer service, and when I try to use the automated chat, it gives me the ...