I booked two FlixBus tickets through Omio: one from Brussels South (Gare du Midi) to Bruges Sint-Michiels Station West, ...and a second one from Bruges Sint-Michiels Station West to Ghent. For these two bookings I paid a total of $41.44, with $27.89 for the first booking and $13.55 for the second. Both
I purchased a €30 bus ticket through the Omio app for the Cologne–Hamburg route, departing at 4:05 PM on July 23. I went... to the boarding location shown in the app, but the location provided by Omio was incorrect. As a result, I was unable to find the correct departure point, missed my bus, and could
I manage Hotel Porta Rosa and I am contacting you because on Omio’s website the phone number indicated for Ascea railway... station is actually our hotel’s number, +39 0974 972024. This mistake has been causing us significant inconvenience for almost one year, as we receive many calls from people who b
"Do not buy tickets from OMIO On July 20, 2026, we purchased tickets through the Omio app for three people to travel from Fredericia to Copenhagen Central Station on a train scheduled to depart at 19:27, paying a total of €165 around 19:00. When we arrived at the platform and spoke with the station staff, we learned that the train we had bought tickets for had actually been cancelled. In other words, Omio sold us tickets for a train that did not exist and had been cancelled. We reported the situation immediately through the app and received an automatic reply stating that we would be contacted by the system, but since that day no representative has reached out to us. Moreover, despite sending numerous emails to the addresses provided by Omio, our messages were not delivered and were returned. Our inquiries made through the app and by email have yielded no results; we have received no feedback, explanation, or solution. Selling tickets for a non‑existent, cancelled train is unacceptable, and we have suffered serious inconvenience both in time and financially. I demand that Omio immediately refund the total ticket cost of €165 paid for the three of us and consider my claim for compensation due to the hardship we endured. I expect a written explanation of why tickets were sold for a cancelled service and how this issue will be remedied. Our ticket is attached below."
On July 20, 2026, at approximately 7:10 PM, I purchased a ticket through the Omio app for DSB train number 50062, travel...ing from Fredericia to Copenhagen. The app showed the train's departure time as 7:27 PM. However, when I arrived at the station about 17 minutes before departure and asked a statio
I bought a train ticket via Omio for 570 SEK on 9 July, and I paid through Klarna. Despite the payment going through, I ...never received any booking confirmation or ticket from Omio. In my Klarna account, the 570 SEK payment to Omio is visible and appears as an active payment, with a payment reference
I booked a flight on 11 July through Omio from Madrid to Barcelona with a stop in Palma de Mallorca. In the Omio ticket ...it was clearly written that baggage was included in the ticket price. However, at the airport check‑in desk I was told that baggage was not included and that I had to pay an additi
On July 6, 2026, I purchased a train ticket through Omio for €34 for travel from Brussels-North to Rotterdam. The ticket... displayed the route simply as "BRUXELLES-NORD → Rotterdam C.", presenting it as a direct journey. At no point during the booking process or on the ticket itself was it clearly sta
I booked a train journey through Omio with the operator Inyo from the United States, with travel scheduled for February ...12, 2026, for a total of approximately 580 USD. On the day of travel, February 12, 2026, the train company canceled the trip and refunded the ticket fare to Omio. Despite this, Omi
On 25 June 2026 I purchased 4 train tickets via Omio for the journey from Saint‑Jean‑De‑Losne to Dijon. We were informed... that the scheduled train had been delayed, and because of this delay we were no longer able to catch our connecting train from Dijon to Paris. When I realised we would miss the Di
I purchased a Cologne–Berlin train ticket through Omio for travel on July 8, 2026, with XCover protection included. The ...total amount I paid, including the protection fee, was €31.88. Although I paid in euros, when I attempted to cancel my ticket, I discovered that my refund was being processed in U
I purchased a BlaBlaCar ticket through Omio for travel from Paris to Cologne on July 6, 2026, for €58. After completing ...my booking, the departure time of the trip was changed by approximately 15 hours earlier without my knowledge or consent. I became aware of this change only after receiving an emai
I booked train tickets from Geneva to Lucerne via Omio with the booking number 151438702417, for travel on 16 June. I pu...rchased these tickets on 14 March 2026. Afterwards, I obtained a Swiss Pass that already covers this journey, so I no longer need the separate tickets bought through Omio. When I c
I am writing to request reimbursement for additional transportation expenses that I had to incur during my journey from ...Nantes to Enschede on 25 May 2026, booked through Omio under booking number 3353830533. According to my Omio itinerary, I was scheduled to travel with FlixBus and make a transfer a
I am writing to formally complain about a FlixBus ticket purchased through Omio and to request a full refund for a journ...ey that I was unable to complete due to a missed connection caused by the transport provider. I purchased a bus ticket through Omio for a journey operated by FlixBus, paying a tot
I am writing to report an ongoing issue with a train ticket reservation purchased through Omio and to request that the t...icket modification feature I paid for be properly honored. I purchased AVE high-speed train tickets through Omio for myself, my wife, and my daughter for travel from Barcelona to
I am writing to formally complain about a booking issue involving a FlixBus ticket purchased through Omio and to request... a full monetary refund. I purchased tickets through Omio for a FlixBus journey from Budapest to Vienna scheduled for May 22, 2026, at 09:15. The reservation was made for myself,
I purchased FlixBus tickets via Omio for the Budapest–Vienna trip scheduled on 22.05.2026 at 09:15 for myself, my wife, ...and our 1.5-year-old daughter, under reservation number 3346657300, for a total amount of 44 EUR. During the booking process, there was no visible warning or information stating th
I purchased an AJet ticket through the Omio application for flight VF109 departing on June 7 at 2:10 PM. The ticket clas...s was shown on Omio as “Basic / P Class,” and the screen clearly stated: “Basic = personal item, cabin baggage, non-refundable.” Because of this information, I specifically chose t
On March 24, 2026, while I was abroad in Bilbao, Spain, I purchased Lufthansa flight tickets through Omio’s internationa...l website for a total amount of €357.29 (which appeared on my credit card statement as approximately $564). I completed the entire payment directly through Omio, and the tickets we
I purchased multiple train tickets through Omio for a trip starting from Barcelona to Paris and continuing on to several... destinations, including Paris to Luxembourg, Luxembourg to Brussels, Brussels to Amsterdam, Amsterdam to Lille, Lille to Dunkerque, Dunkerque to Lille, and Lille to London, with t
Through Omio, I purchased a ticket for the Bernina Express train traveling from Chur to Tirano on 06/18/2026 at 08:17 AM... for approximately $158. However, after purchasing the ticket, when I attempted to make a seat reservation, I received a warning stating that all reservations were fully booked, an
On March 18 at 1:15 PM, I purchased a ticket through the Omio application for a FlixBus Türkiye trip from Ghent to Paris.... Even though I arrived at the bus station on time, I was informed that the bus had departed earlier than the scheduled departure time, and because of this I was unable to join the
"Thanks"
I attempted to buy a ticket on Omio for a trip from Rome Fiumicino (FCO), I...taly to Cluj-Napoca, Romania, with a travel time on 8 March at 08:25 in the
I missed my train from Barcelona to Madrid, so I had to quickly buy a new train ticket through Omio for a Renfe train. A...round 8–9 AM on February 17, I rushed to complete the purchase. However, just seconds after completing the transaction, I realized that I had mistakenly selected February 19 instea
Omio, legally registered as GoEuro Travel GmbH, is a global online travel comparison and booking platform headquartered in Berlin, Germany. The company was founded in 2013 by Naren Shaam under the name GoEuro before rebranding to Omio in 2019 to reflect its expansion beyond the European market.
Email: Omio does not publicly provide a direct customer support email address. Customers are directed to submit support requests and inquiries through the contact forms available in the Help Center on their website or mobile app.
Phone: The official corporate phone number listed for the company headquarters is +49 30 25555 3900.
Omio operates in the travel technology sector as a digital metasearch engine and booking platform. Its business model focuses on simplifying cross-border and multi-modal travel by consolidating data from numerous transport providers into one accessible platform.
Overall user sentiment reveals noticeable frustration regarding the post-booking experience. While the platform functions as an effective search tool, many consumers express dissatisfaction when disruptions occur, primarily due to communication breakdowns and disjointed problem-solving procedures.
If you have experienced issues with Omio, you are not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
