Omio

I purchased FlixBus tickets via Omio for the Budapest–Vienna trip scheduled on 22.05.2026 at 09:15 for myself, my wife, and our 1.5-year-old daughter, under reservation number 3346657300, for a total amount of 44 EUR. During the booking process, there was no visible warning or information stating th...

I purchased an AJet ticket through the Omio application for flight VF109 departing on June 7 at 2:10 PM. The ticket class was shown on Omio as “Basic / P Class,” and the screen clearly stated: “Basic = personal item, cabin baggage, non-refundable.” Because of this information, I specifically chose t...

On March 24, 2026, while I was abroad in Bilbao, Spain, I purchased Lufthansa flight tickets through Omio’s international website for a total amount of €357.29 (which appeared on my credit card statement as approximately $564). I completed the entire payment directly through Omio, and the tickets we...

I purchased multiple train tickets through Omio for a trip starting from Barcelona to Paris and continuing on to several destinations, including Paris to Luxembourg, Luxembourg to Brussels, Brussels to Amsterdam, Amsterdam to Lille, Lille to Dunkerque, Dunkerque to Lille, and Lille to London, with t...

Through Omio, I purchased a ticket for the Bernina Express train traveling from Chur to Tirano on 06/18/2026 at 08:17 AM for approximately $158. However, after purchasing the ticket, when I attempted to make a seat reservation, I received a warning stating that all reservations were fully booked, an...

On March 18 at 1:15 PM, I purchased a ticket through the Omio application for a FlixBus Türkiye trip from Ghent to Paris. Even though I arrived at the bus station on time, I was informed that the bus had departed earlier than the scheduled departure time, and because of this I was unable to join the...

I missed my train from Barcelona to Madrid, so I had to quickly buy a new train ticket through Omio for a Renfe train. Around 8–9 AM on February 17, I rushed to complete the purchase. However, just seconds after completing the transaction, I realized that I had mistakenly selected February 19 instea...

I booked a Sky Express flight from Thessaloniki (SKG) to Athens (ATH) for 21 March 2026 through Omio on 24 November 2025. While booking, I specifically chose and paid extra for the “Sky Joy +” package, which clearly states that the ticket can be cancelled with a 45 € fee and the rest refunded. I lat...

I booked a ferry trip from Rostock to Trelleborg through Omio under the reference DFP 193069690 for the date of 22 June 2026. I now need to travel on 20 July instead and would like to change the date of my existing booking accordingly. I am asking you to change my current Rostock–Trelleborg booking ...

I used Omio to book a bus ticket from London Victoria Bus Station to Guildford, Surrey, on 25/01/2026 with the reference number PTSSR031. After booking, I needed clear information about the exact final stop location of the bus in Guildford and contacted Omio’s help system for this. However, instead ...

Through Omio, I purchased a train ticket for the SNCF Voyageurs TER 17538 train departing on Sunday, January 18, 2026, at 5:43 PM from Annecy to Valence TGV Rhône-Alpes Sud. My reservation number provided by Omio was “kjk537,” and I paid a total of €74.90 for this trip. On the day of travel, I rece...

I booked and prepaid a one-way trip with Naviera Armas from Los Cristianos to San Sebastián, scheduled to depart at 15:30 on December 25th. The booking was made on December 19th, 2025, through Omio, under booking reference FH42HZ5896JT, in the name of Anders Dahlqvist, email address andersdahlqvis**...

For about two weeks, I have been trying to purchase a train ticket from Amsterdam to Brussels for January 3, 2026 through Omio. There is a significant difference between the price shown in the app and the price displayed on the payment screen. When I reach the final step, a warning appears saying “O...

I purchased an Italy train ticket through Omio and also paid an additional fee for the cancellation option. I paid around $70 for 6 seats. One day before departure, I initiated the cancellation and accepted a $52 refund, which included an $18 cancellation penalty. I confirmed the cancellation. Howe...

We accidentally made two bookings for the same person and the same travel time on Omio. I want to cancel one of them, but I’m not getting proper support. How could this even happen, and why is it so difficult to get understanding from customer service? Is everything just about money? I called custom...

On November 7, 2025, at 10:25, we purchased a RegioJet ticket to travel from Dresden Central Station to Berlin Central Station. When the RegioJet bus was delayed by about 15 minutes, we assumed we had missed it and were forced to buy a new ticket from FlixBus. However, since the RegioJet bus eventua...

On July 22, 2025, we were scheduled to travel using the bus ticket we purchased through the Omio app for a FlixBus trip at 14:00. Our first ticket number was 326 209 5415. The bus was first delayed to 14:15, and then it never arrived at all. The next available trip was at 15:10, and when another bus...

I bought a ticket on Omio to travel by train from Zurich to Nuremberg, with a transfer in Karlsruhe. Because the train from Zurich was 16 minutes late, I missed my connection to Nuremberg. There were no staff at the station to help me, and since I was in a foreign country, I couldn’t make any phone ...

I purchased a bus ticket for June 10 from Amsterdam to Bruges, but the bus was canceled. I did not receive any email about the cancellation. My reservation number is 3235589628. After that, I planned to travel by train instead, but the trains were canceled yesterday due to a strike. In total, I want...

We purchased a ticket from Omio for a trip between Prague and Nuremberg. We arrived at the station at 9:00 for the 10:30 bus. The ticket did not include a station number or a bus number. We asked the travel information desk about the bus, but they said they had no information about such a bus and th...

I had a ticket purchased through the Omio app to travel from Vienna to Prague. Before boarding, I showed my ticket to an employee of the train company and told him I wanted to leave 2–3 hours earlier. When I asked which train I could take, he told me to board the 10:49 train. After being on the trai...

I am unable to cancel the train tickets I purchased from Omio with cancellation protection. I have emailed them multiple times and contacted customer service through online chat, but no one has responded. I want my tickets to be canceled and my payment refunded. My booking number is 260-4552-5059.

I booked a Rome to Florence bus ticket for January 26, 2025, through Omio, and I paid extra for the cancellation and change option. However, when I tried to cancel, I was told that the ticket is non-refundable, even though I specifically paid for a flexible fare. I contacted Omio’s customer service...