Seal Tore Off In Blade On Second Use of Arzum Shaken Take Neo Maxi

I purchased the Arzum Shaken Take Neo Maxi AR-1174 just two weeks ago, and on my second use, the seal in the chopper section tore off and got caught in the blade. I believe I followed the instructions properly, yet I encountered this problem. I brought it to the service center immediately, but was informed that it wasn’t included under warranty. It’s frustrating that they mentioned the seal isn’t available on its own and that I need to purchase the whole blade set. That just doesn’t seem right. I reached out to customer service for assistance, but unfortunately, they provided no solution whatsoever. Experiencing an issue this early on and receiving such inadequate support has truly disappointed me. I’m disappointed with my choice of Arzum and will not be purchasing from them in the future.