On 03.03.2025, I purchased the product called "Prostick whisk body group AR1016 Bone" from yedekparca.arzum.com.tr. I followed the usage instructions carefully, but the product failed after just three uses. It’s frustrating that a product designed for such basic use would break so quickly. When I contacted the customer service center, I was wrongly informed that the product was not under warranty. However, spare parts are clearly covered by a 6-month warranty, which makes this response unacceptable. I expected better quality and support from a brand like Arzum. I expect this issue to be resolved properly. If not, I will take the matter to the Consumer Arbitration Committee to pursue my rights.
On October 23, I purchased an Arzum Listo Iron AR6021 through Trendyol from Arzum’s official seller, and before the warranty expired, the product broke down and completely stopped working. On June 17, I took it to the Ankara Keçiören Umut Technical Service, where I was told after the repair that the...
I purchased an Arzum AR1066 dough mixer from the Evidea store, but the authorized service is not helping me. I don’t have the invoice, though I do have the warranty certificate. I bought it from the Atlaspark Sultanbeyli Evidea store, which has since closed, so I can’t find the invoice. Please assis...
I bought an Arnica Demli Tea Maker on 11/09/2023. However, the machine, which is only eight months old, has broken down. We thought, okay, these things happen, it has a warranty, we will take it to get it repaired. However, I never imagined that Arnica could be so bad in terms of service. It has bee...
My Arzum hair and beard shaver, which I bought 10 months ago, stopped working. At first, it vibrated for 5 seconds and the green light turned on, then the red light came on and it stopped working completely. I took it to an authorized service center, and they asked for a repair fee of ₺450. This doe...
Dear Sir/Madam, It has only been one month since I purchased your product (Vorwerk Türkiye - TM6 & Varoma TR 220V tr), and I have been experiencing ongoing issues. You have repeatedly asked me to send components for diagnostic or inspection purposes. I do not wish to send anything to you, nor am I o...
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