On September 3, 2024, I participated in the Arzum Thermogusto kitchen robot campaign through the Çek Kazan app and won a hot air fryer. They initially told me that my gift would be sent within 21 days. When I contacted Çek Kazan, they directed me to Arzum customer service, stating that Arzum was responsible for the shipment. Today is March 13, 2025, and I still have not received my gift. Arzum customer service representatives, Ms. H*** and Ms. N***, have repeatedly told me, "It will be shipped today, we will contact you, it will reach you soon," yet for over six months, they have failed to send the product. Arzum has proven itself to be an unreliable and disappointing brand.
I bought an Arzum Airfryer, however the basket rusted twice in a short amount of time. They gladly replaced it the first time I sent it in. But they still wouldn't assist when the identical issue arose a second time, citing the product's expiration date as the reason. I can't believe a company like ...
I bought an Arzum robot with a 3+1 warranty, but I'm unsure about the specific coverage of the warranty for this product. The blade inside lifts while rotating, and the locking mechanism where the motor connects is malfunctioning. I took it in for service, but unfortunately, the factory refused to c...
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