On April 29, 2025, I purchased an Arzum tea maker with the product code AR3004-INX. On November 4, 2025, I delivered it to the authorized service center because the inside and spout area had rust and coating peeling issues. The company called me the next day, claiming that the rust and peeling were caused by user error and stated that they could repair it for a fee, demanding ₺1,950 for a product still under warranty. I truly cannot understand how rust and coating damage can occur due to user error in a tea maker that has only ever been used with water. I have also filed a complaint with the Consumer Arbitration Board regarding this matter. I am requesting a replacement of the product under warranty. If a replacement is not provided, I would like to state with all due respect that I will never again purchase any product from Arzum.
I purchased an Arzum tea maker on 07.10.2025, and it completely stopped working shortly afterward. When I contacted the authorized service, they demanded a ₺699 fee just to pick up the product from my home. I find it unacceptable to be asked for a home pickup fee for an item I believe is under warra...
I purchased an Arzum MagiClean Neo upright vacuum cleaner, advertised with a 3-year warranty. Initially, I noticed it lacked suction power, dismissing my concerns until my spouse pointed out that it hardly worked. Upon inspection, I found that the vacuum's brushes weren't rotating. I sent it to Arzu...
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