I purchased an Arzum tea maker on 07.10.2025, and it completely stopped working shortly afterward. When I contacted the authorized service, they demanded a ₺699 fee just to pick up the product from my home. I find it unacceptable to be asked for a home pickup fee for an item I believe is under warranty, especially when I cannot use the product and am left at a disadvantage. I request a free replacement for my faulty Arzum tea maker and compensation for the inconvenience I have experienced during this process.
On April 29, 2025, I purchased an Arzum tea maker with the product code AR3004-INX. On November 4, 2025, I delivered it to the authorized service center because the inside and spout area had rust and coating peeling issues. The company called me the next day, claiming that the rust and peeling were ...
I purchased an Arzum MagiClean Neo upright vacuum cleaner, advertised with a 3-year warranty. Initially, I noticed it lacked suction power, dismissing my concerns until my spouse pointed out that it hardly worked. Upon inspection, I found that the vacuum's brushes weren't rotating. I sent it to Arzu...
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