Brand Overview: Meesho
Meesho is an Indian e-commerce and social commerce platform founded in 2015 by Vidit Aatrey and Sanjeev Barnwal. Operated by Meesho Private Limited, the company enables individuals and small businesses to buy and sell products online through its mobile app and website.
Contact Info
- Customer Support Email: [email protected]
- Seller Support Email: [email protected]
- Grievance Email: [email protected]
- Phone Support: Meesho mainly provides customer support through in-app callback requests rather than a publicly centralized support number.
- Headquarters: Bengaluru, Karnataka, India
Industry and Operations
Meesho operates in the e-commerce and online marketplace industry. The platform focuses on affordable online shopping and social commerce by connecting suppliers, resellers, and customers through mobile-based shopping experiences.
- Online shopping marketplace
- Fashion, home, beauty, and electronics products
- Social commerce and reseller services
- Mobile app-based shopping platform
- Logistics and delivery network
- Seller and small business support ecosystem
User Sentiment
User sentiment toward Meesho is mixed to negative, with many complaints focusing on delivery problems, refund delays, product quality concerns, and customer support responsiveness.
- Complaints about receiving products different from advertised images
- Refund delays and failed refund processing
- Delivery delays or orders marked delivered without arrival
- Difficulty contacting customer support representatives
- Issues with canceled orders and missing refunds
- Reports of low-quality or damaged products
- Problems with exchange and return requests
- Seller complaints regarding delayed payments and order management
- Frustration with account restrictions and app-related issues
- Concerns regarding fake or misleading product listings
Share Your Experience
If you’ve experienced issues with Meesho, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.