In October, I ordered a 15-meter Spiral Hose Set from Koçtaş's online store (Order No: 1079837696). However, more than a month later, my product still hasn't been delivered. Each time I called customer service, I was told, "You have an open request, please wait a little longer." My order appears to ...
On November 16, 2025, I went to Koçtaş store around 21:00 to pick up the Duvarex wall panels (product code: 1000282991) that I purchased online. My order number is 1081681295. Before receiving the products, I informed both the warehouse staff and the employee handling the online order that the items...
I purchased a mug from Koçtaş, but the color of the item I received was completely different from the product images shown on the website. Because of this discrepancy, I requested a return. However, the seller initially refused, claiming that the product matched the images. I strongly disagreed and ...
On October 26, 2025, I purchased an Artema Nexa Round kitchen faucet from the Koçtaş Ankamall store. I never used the product; I only opened its packaging. When I went to return it on October 28, 2025, with the invoice and all required documents, my return request was rejected on the grounds that “o...
I purchased a kitchen cabinet from a store called Koçtaş. The product arrived in the city I specified, but the courier company hasn't delivered it for days. They're refusing to deliver the product because they labeled the location in the city center as an "insufficient address." The heavy weight of ...
On 16 August 2025, I ordered a Ferniso Furniture Wardrobe (Product Code: 5000691086) from Koçtaş. I also purchased an assembly service from Koçtaş to go with the product. I ordered the product online for my 80-year-old parents' home. The product was delivered on 22 August 2025. On 27 August 2025, th...
On September 11, I placed an order for a London 5-shelf bookcase (order code: 1077887769) on the Koçtaş website and paid ₺2,399 by credit card. Although the invoice for the product was issued on September 12, nearly a month has passed, and my bookcase has still not been delivered. I requested the or...
On September 21, 2025, I purchased a wardrobe and assembly service for over ₺14,000 from the Koçtaş Kartal store. My order was delivered on September 27, but the installation team stated that the wardrobe’s legs were missing and left without completing the assembly. Since then, I have repeatedly con...
"I sent all the products, yet they claimed a product was missing, and only 1 out of 2 refunds was processed. I want you to resolve this issue."
On 11.08.2025, I placed an order through Koçtaş’s online store from the seller Aekaonline for 2 shoe cabinets to be delivered to my home address in Is...
On 18.07.2025, I purchased a 4-door wardrobe from Koçtaş (Order No: 1074671504). At the time of purchase, I was promised delivery on 08.08.2025. However, despite all this time passing, the product has still not been delivered to my address in Istanbul, and no explanation has been provided. I have co...
I wanted to shop from the Koçtaş online store and was going to make a payment of ₺28,000 with my World credit card (last four digits: 7693). Although the site states that there is a 7-installment option for World card, at the payment stage only a single payment option is offered without interest, wh...
On 13.07.2025, I ordered the drnhome Soho 3-Door Mirrored Storage Bed Wardrobe in white, made entirely of MDF, from Koçtaş online for ₺24,000 (Order No: 1074316279). Despite a month passing, the product has not been delivered to me, and repeated contacts with Koçtaş customer service have provided no...
On January 21, 2025, I purchased a high-performance cleaning machine with 180 bar pressure (product code 5001204285) from Koçtaş’s online store, order number 1064954278, to be delivered to Karabük Safranbolu. I paid ₺3,876.10 by credit card, and the product came with a warranty. However, the gun par...
I ordered a washing machine and dryer cabinet from Koçtaş online for ₺639.99 (Order No: 1075645973). The product was delivered to my address in Bursa/Nilüfer two days ago. When I opened the package, I saw that the cabinet was damaged and broken. I immediately contacted Koçtaş customer service and cr...
In December 2024, I purchased the Richmond 6-Person Wooden Set (Product Code: 2000033426) online via Koçtaş Acity for ₺18,000. From day one, I followed all the instructions in the user manual and used the product under normal conditions at home after treating it with teak oil, as recommended. In May...
I want to return the products I purchased because their prices have dropped. However, your Koçtaş Kuşadası store is refusing to accept the return. I have already visited the store multiple times and spoken with store personnel, but no solution has been offered. This has caused both financial and emo...
I bought a Karcher brand car washing machine from Koçtaş in Adana M1 shopping center on 13.06.2025. I gave it to my father as a gift on Father's Day. When he used it, he couldn't get the foam ejection apparatus to work. He gave me the product back to take it back. I went to Koçtaş on 30.06.2025. The...
On 04/07/2025, I purchased a Bosch Advanced 160 bar pressure washer from a Koçtaş store. I didn’t check the contents of the box in the store and carefully transported it home in my own vehicle. The box showed no signs of damage. However, when I opened it, I discovered that the plastic housing around...
On May 18, 2025, I placed an order with Koçtaş (Order No: 1071233017). The promised delivery date was June 13, 2025, but I encountered serious problems during both the delivery and installation processes. The product was delivered five business days late. I had also purchased two separate installati...
"Thank you"
The tool I ordered from Koçtaş was supposed to be delivered on May 24 with the promise "at your door within 4 hours," but it never arrived. Even thoug...
I bought a Venetian blind from Koçtaş, but sadly, it came damaged. I noticed that when I installed it, it doesn’t close all the way, which impacts how it looks and works. I reached out to customer service, thinking they could assist me since the product is still covered by warranty. But they said th...
I ordered three items—a vacuum hose, a metal vacuum pipe, and a vacuum head—for the Arzum AR4088 model vacuum cleaner through Koçtaş’s official website, after confirming with customer service that the parts were fully compatible. However, when the order arrived, I discovered that the items were not ...
When I opened the package to set up the table, I noticed a crack in the leg, took a photo, and contacted the relevant departments at Koçtaş with my request. My other complaint was about missing assembly parts (such as screws) that didn’t come with the shipment. I waited for a week for a response, bu...
