In October, I ordered a 15-meter Spiral Hose Set from Koçtaş's online store (Order No: 1079837696). However, more than a... month later, my product still hasn't been delivered. Each time I called customer service, I was told, "You have an open request, please wait a little longer." My order appears to
On November 16, 2025, I went to Koçtaş store around 21:00 to pick up the Duvarex wall panels (product code: 1000282991) ...that I purchased online. My order number is 1081681295. Before receiving the products, I informed both the warehouse staff and the employee handling the online order that the items
I purchased a mug from Koçtaş, but the color of the item I received was completely different from the product images sho...wn on the website. Because of this discrepancy, I requested a return. However, the seller initially refused, claiming that the product matched the images. I strongly disagreed and
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On October 26, 2025, I purchased an Artema Nexa Round kitchen faucet from t...he Koçtaş Ankamall store. I never used the product; I only opened its packa
I purchased a kitchen cabinet from a store called Koçtaş. The product arrived in the city I specified, but the courier c...ompany hasn't delivered it for days. They're refusing to deliver the product because they labeled the location in the city center as an "insufficient address." The heavy weight of
On 16 August 2025, I ordered a Ferniso Furniture Wardrobe (Product Code: 5000691086) from Koçtaş. I also purchased an as...sembly service from Koçtaş to go with the product. I ordered the product online for my 80-year-old parents' home. The product was delivered on 22 August 2025. On 27 August 2025, th
On September 11, I placed an order for a London 5-shelf bookcase (order code: 1077887769) on the Koçtaş website and paid... ₺2,399 by credit card. Although the invoice for the product was issued on September 12, nearly a month has passed, and my bookcase has still not been delivered. I requested the or
On September 21, 2025, I purchased a wardrobe and assembly service for over ₺14,000 from the Koçtaş Kartal store. My ord...er was delivered on September 27, but the installation team stated that the wardrobe’s legs were missing and left without completing the assembly. Since then, I have repeatedly con
"I sent all the products, yet they claimed a product was missing, and only 1 out of 2 refunds was processed. I want you to resolve this issue."
On 11.08.2025, I placed an order through Koçtaş’s online store from the sel...ler Aekaonline for 2 shoe cabinets to be delivered to my home address in Is
On 18.07.2025, I purchased a 4-door wardrobe from Koçtaş (Order No: 1074671504). At the time of purchase, I was promised... delivery on 08.08.2025. However, despite all this time passing, the product has still not been delivered to my address in Istanbul, and no explanation has been provided. I have co
On 13.07.2025, I ordered the drnhome Soho 3-Door Mirrored Storage Bed Wardrobe in white, made entirely of MDF, from Koçt...aş online for ₺24,000 (Order No: 1074316279). Despite a month passing, the product has not been delivered to me, and repeated contacts with Koçtaş customer service have provided no
On January 21, 2025, I purchased a high-performance cleaning machine with 180 bar pressure (product code 5001204285) fro...m Koçtaş’s online store, order number 1064954278, to be delivered to Karabük Safranbolu. I paid ₺3,876.10 by credit card, and the product came with a warranty. However, the gun par
I ordered a washing machine and dryer cabinet from Koçtaş online for ₺639.99 (Order No: 1075645973). The product was del...ivered to my address in Bursa/Nilüfer two days ago. When I opened the package, I saw that the cabinet was damaged and broken. I immediately contacted Koçtaş customer service and cr
"I would like to thank Koçtaş for providing a solution in a short time."
In December 2024, I purchased the Richmond 6-Person Wooden Set (Product Cod...e: 2000033426) online via Koçtaş Acity for ₺18,000. From day one, I followe
I want to return the products I purchased because their prices have dropped. However, your Koçtaş Kuşadası store is refu...sing to accept the return. I have already visited the store multiple times and spoken with store personnel, but no solution has been offered. This has caused both financial and emo
I bought a Karcher brand car washing machine from Koçtaş in Adana M1 shopping center on 13.06.2025. I gave it to my fath...er as a gift on Father's Day. When he used it, he couldn't get the foam ejection apparatus to work. He gave me the product back to take it back. I went to Koçtaş on 30.06.2025. The
On 04/07/2025, I purchased a Bosch Advanced 160 bar pressure washer from a Koçtaş store. I didn’t check the contents of ...the box in the store and carefully transported it home in my own vehicle. The box showed no signs of damage. However, when I opened it, I discovered that the plastic housing around
On May 18, 2025, I placed an order with Koçtaş (Order No: 1071233017). The promised delivery date was June 13, 2025, but... I encountered serious problems during both the delivery and installation processes. The product was delivered five business days late. I had also purchased two separate installati
"Thank you"
The tool I ordered from Koçtaş was supposed to be delivered on May 24 with ...the promise "at your door within 4 hours," but it never arrived. Even thoug
I bought a Venetian blind from Koçtaş, but sadly, it came damaged. I noticed that when I installed it, it doesn’t close ...all the way, which impacts how it looks and works. I reached out to customer service, thinking they could assist me since the product is still covered by warranty. But they said th
I ordered three items—a vacuum hose, a metal vacuum pipe, and a vacuum head—for the Arzum AR4088 model vacuum cleaner th...rough Koçtaş’s official website, after confirming with customer service that the parts were fully compatible. However, when the order arrived, I discovered that the items were not
When I opened the package to set up the table, I noticed a crack in the leg, took a photo, and contacted the relevant de...partments at Koçtaş with my request. My other complaint was about missing assembly parts (such as screws) that didn’t come with the shipment. I waited for a week for a response, bu
During what should have been a straightforward search for a plug, I had a really bad experience with the Koçtaş staff. I... encountered contemptuous behavior and a blatant lack of interest in helping clients as soon as I asked for assistance. The entire visit was uncomfortable because of one staff memb
