Adidas has a return policy that allows customers to return their online orders under certain conditions therefore to ensure a successful return, it's advisable to carefully review Adidas' specific return conditions and follow their guidelines for packaging and returning items:
• Time Frame: You can return your online order within 30 days (or 14 days for exclusive items). If your order arrived in multiple parcels, the return period begins on the last parcel.
• Condition of Returned Items: To receive a full refund, returned items must be in suitable packaging and not used, worn, or damaged beyond what is necessary to assess their nature, characteristics, and functioning. Clothing should have tags, accessories should have packaging, and shoes should be returned in their boxes.
• Customized and personalized items cannot be returned unless there is a manufacturing defect. Due to health concerns, products with a protective polythene lining cannot be returned or exchanged without it.
• Return Method: Follow the return instructions to return your products. According to their Terms & Conditions, you can withdraw from the sale by making a clear declaration.
• In-Store Returns: Adidas stores cannot accept online returns or exchanges.
• To ensure a successful return, read Adidas' return conditions and follow their packaging and return instructions.
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