Adidas Terrex Gore-Tex Shoes Falling Apart After Three Months

I purchased Adidas Terrex Gore-Tex shoes from the Etichet Optimum store on January 23, 2026, for approximately $197. When purchasing the product, I specifically raised concerns that the BOA-style quick-lacing system could tighten the shoe and potentially cause damage, but the store employees reassured me by saying that all models were the same. I used the shoes under normal city and everyday conditions, with no heavy-duty use, trekking, or extreme activity involved. Despite this, the inner parts of the shoes began falling apart in the third month, damaging the inside, and the inner lining quickly became completely shredded. On top of that, the quick-lacing system has also recently broken. It is unacceptable for a product costing around $205 to deteriorate this badly in such a short period of time. I sent the shoes to be inspected through the store. However, the inspection process was extremely superficial; supposedly the product was sent for inspection, yet the very next day I received a negative report stating that the damage was caused by “user error.” Receiving a report this quickly gives the impression that the product was not actually examined in detail, and as a customer, I feel that my complaint was not taken seriously at all. Despite the inconvenience I have experienced, I was not offered any solution such as a replacement, refund, or repair. I paid a significant amount for this product and chose it because I trusted both the quality of the Adidas brand and its after-sales service. I am extremely disappointed that the product deteriorated so quickly and that the inspection was then closed so quickly by simply attributing the problem to “user error.” If necessary, I am considering filing a complaint with the Consumer Arbitration Committee. Because of the problem I have experienced, I request that my shoes be replaced with a new pair or, if that is not possible, that I receive a full refund or at least a free and permanent repair. I expect Adidas and Etichet Optimum to handle this matter with the necessary care and resolve the inconvenience I have experienced.