I made a vehicle reservation for my friend through Rentalcars using my own account. However, because the booking was pro...cessed through my account, my name appeared as the main driver on the voucher. When we went to pick up the vehicle at the Sixt office at Hamburg Airport on July 31, 2026, Sixt staf
I booked a rental vehicle in Albania for the dates 25.07.2026–27.07.2026 from Wheego Albania through Rentalcars.com and ...Booking.com. Because I selected the vehicle pick-up time as 10:00 AM instead of 11:00 PM on the reservation, I requested a modification from Wheego. When I called Wheego to ask if
We were defrauded of 62,000 TRY (which was collected as a security deposit and was supposed to be refunded on June 28, 2...026, but was never returned) by Rentalcars.com, operating under Booking.com. On May 31, 2026, the day the vehicle was returned, an agency representative named Mr. E from Yours Car
I made an SUV reservation via Rentalscar.com with Flex To Go at Düsseldorf Airport for the period 11–14 June 2026. After... I had already completed my rental and returned the vehicle, I was unexpectedly charged an additional 500 Euro on 17 June 2026. I did not intentionally drive abroad. My route was s
I rented a vehicle between June 11–14, 2026, from Flex To Go near Düsseldorf Airport, Germany, through Rentalcars.com. T...o prevent any deposit deductions from my card, I paid an additional €90 for a full protection package on top of the rental fee. I explicitly stated that I would use the vehicle exc
I made a vehicle reservation through the car rental company named Rentalcars. When the reservation date arrived, I decid...ed not to pick up the vehicle and requested a cancellation. The supplier company, Çizgi Rent a Car, informed me that they had canceled the reservation and that I could obtain my re
I rented a car for 6 days from www.rentalcars.com to be picked up at Athens Airport. Due to a flight delay and passport ...control queues, I was only able to exit the terminal at 22:30 (I had originally indicated a pickup time of 21:30). Because the airport office of the rental provider, OK Mobility, c
I rented a car on Rentalcars.com, but because my flight was delayed, I arrived one hour late at Sofia Airport. For this ...reason, they canceled my booking without informing me and did not refund my money. If I paid for that car, it belongs to me, and even if I didn’t take it, it should have been kept
On August 11, 2025, at around 11:00 AM, I rented a Renault Clio through Rentalcars.com from the company First Rent A Car.... Due to a delay with my flight, I arrived at Sofia Airport later than planned. However, even though I had already paid for the vehicle in advance, they refused to give me the car
On August 14, 2025, the Cupra Formentor vehicle I rented in Berlin through Booking was scratched. We started the compens...ation process regarding the incident and submitted all required documents. My reservation number is 664089153. Since August 22, 2025, no payment has been made, and the process stil
I made a reservation on Rentalcars.com with booking number 639322327. When I arrived at the rental office to pick up the... car, I was told that I couldn’t receive the vehicle because I didn’t have a credit card. This condition was not clearly disclosed during the booking process. As a result, I was l
I booked a 7-seater car from Podgorica Airport for the dates June 20–25. We arrived on time to pick up the vehicle and m...et the representative from Driver Rent a Car. However, we were informed that the car we had reserved was not available due to a technical issue. Instead, they offered two small car
I booked a 7-seater vehicle through Rentalcars.com for June 20–25, with pickup at Podgorica Airport in Montenegro. The r...eservation was fully paid in advance and confirmed. However, when I arrived at the airport to collect the car, I was told by the local provider, Driver Rent A Car, that the vehicle
I made a car reservation through Rentalcars.com for Bologna Airport in Italy, paying ₺1,009 for 3 days. When I arrived a...t the Target Rent branch to collect the car, I provided all my documents, including my valid Turkish driver’s license. But to my surprise, they told me that Turkish licenses aren’t
I booked a car from Avec Rent via Rentalcars and paid by credit card for an Opel Mokka SUV. However, when I went to pick... up the car, they tried to give me an Opel Corsa instead and said, "Let's cancel it then." I was shocked because I had specifically chosen an SUV for comfort and space. When I ques
On January 16, 2025, I rented a car from https://www.rentalcars.com to be picked up at Frankfurt Airport. I paid ₺8,237....34 as the rental fee, approximately €221. According to the information on the website, the rental company was supposed to charge a €900 deposit. However, at pick-up, the rental com
On January 16, 2025, I booked a rental car through https://www.rentalcars.com/ to pick up at Frankfurt Airport. I paid ₺...8,237.34 (€221) as the rental fee, and according to the website, the rental company was supposed to charge me a €900 deposit. However, when I arrived to pick up the car, the renta
I booked and fully paid for a rental car through Rentalcars.com, which partners with Booking.com. But when I arrived at ...the rental office, they ran a Findeks credit check—even though my score is 1495, with no debts or issues, they still refused to give me the car. The reservation was canceled on the
I booked a rental car through Rentalcars, but the experience turned into a complete waste of time and money. There was n...o mention of a flight code requirement on the website when I made the reservation. However, when I arrived at the airport to pick up my car, Rent Go refused to provide the vehicle
I rented a car through Rentalcars.com on October 24 and was charged €1200. Although I returned the car on October 30 as ...agreed, it has now been nearly two months, and I have yet to receive my refund. Despite numerous follow-ups, the company keeps repeating, "We’ve processed the refund; check with yo
I booked a rental car online through Booking for Garenta under my name, but I was unable to rent the car due to my low F...indeks score. Garenta assured me that the booking would automatically cancel, and the ₺4845.24 payment would be refunded as their system showed the car was not rented. Despite ema
I booked a rental car through Booking for Greenmotion at Bodrum Milas Airport under my brother’s name. When we arrived, ...they claimed that his Findeks credit score was too low, so they forced me to rebook the car under my name. The Greenmotion staff assured me that the original payment of ₺3,150 wou
I rented a car using Rentalcars.com with reservation number 786580313, and the deposit has yet to be refunded. Despite m...ultiple charges being made to my card, there is no clarity about what these charges are for. When I reached out to Rentalcars, they redirected me to Sixt, showing a complete lack o
I want to cancel my order (#756084990) but cannot find a way to do so. When I contacted Enterprise's customer service, t...hey told me to cancel it through their website. However, there is no visible "cancel" option or tab on the site to process the cancellation. To make matters worse, I cannot reach
Rentalcars, widely known as Rentalcars.com, is a major online booking platform for car rentals. Originally founded in 2004 under the name TravelJigsaw, the company has grown into a leading global travel brand and is currently owned and operated by Booking Holdings.
Rentalcars operates in the travel technology and automotive industries as a global car rental aggregator and broker. The platform connects consumers with third-party car rental providers, allowing them to search, compare, and reserve vehicles for their travels.
Overall user sentiment regarding Rentalcars is largely negative on major consumer review platforms, with customers frequently expressing frustration over communication breakdowns between the booking site and the local rental agencies, as well as a lack of accountability when things go wrong.
If you’ve experienced issues with Rentalcars, you’re not alone. Share your experience or file a complaint on Xolvie to let your voice be heard.
