Adidas Shoes Arrived with Damaged Box – Replacement Request

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I bought an Adidas branded pair of shoes from the Adidas seller on Trendyol and the product was delivered to me today with the shoe box seriously torn and damaged. The damage is clearly due to cargo handling and the box is almost unusable. Since the box is damaged, I was concerned that I might face a problem in the future during the warranty process, so I contacted the seller and explained the situation. Instead of offering a solution such as changing only the box or replacing the product without cost, I was only told to return it. However, if I return it, I will have to buy the same product at a higher price than I paid, which I find unfair. I do not accept being held responsible for a cargo company’s fault and being financially victimized because of it. I request that the shoe box be changed without any cost to me, or that my shoes be completely replaced with a new product at the same price I originally paid, without charging me any additional fee. I kindly ask you to resolve this situation without causing me financial loss.

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