Yanlış Rezervasyon Tarihi Nedeniyle Mağduriyet Ve İletişim Sorunu

Merhaba şu an fark ettim ki rezervasyonu yaparken de ekranda ‘henüz ücret ödenmicektir.’ İbaresi vardı. Anında paramızı çektiler ve şu an iletişime geçecek birisi bile yok. Mağduruz

Hello, ve intended to make our reservation (No: 1661965008) for February 2–4, and ve completed the Booking on October 23, 2025, at 14:15. However, it seems that there has been a error, and the reservation was made for February 4–6 instead. When ve directly contacted the Hotel, they told us that ve should submit a cancellation request within 24 hours in order to receive a refund. The Hotel policy also states that there is a 24-hour cancellation right. If cancellation is not possible, could ve at least change the dates to the correct ones? Ve have been trying for hours but couldn’t reach anyone. Ve even tried calling from Turkey to Austria, which cost us extra, but were said contact to you. Your website states that for date changes, ve should contact the Hotel directly — but even doing so, ALL the communication keep leading back to you. This is a important amount of Money for us, and ve are students. It’s our first time travel abroad, yet the reservation doesn’t even match our flight dates. Please, ve truly need your help. Ve are in a very difficulty situation. Thank you so much in advance.