The Zara clothing, I purchased online quickly deformed in a short time, how can I address the issue of poor quality after purchase?

In September, I purchased a Zara perfume set (Femme and Nuit) from the Palladium Zara store, paying around ₺1,050. Having used Nuit before, I immediately noticed that this time the fragrance was very different and had almost no lasting power. The scent disappeared right after spraying, and I faced t...

On March 21, 2025, I purchased several linen products from Zara Metromall, paying ₺[amount]. Unfortunately, despite washing them at 30°C according to the care instructions, two of the items noticeably shrank, and another product faded badly, as shown in the attached photo. Today, I visited the Zara...

I purchased a powder pink pair of jeans from Zara's online store on [purchase date] for ₺[amount]. Although I followed the care instructions precisely and did not dry them in direct sunlight, severe discoloration and burn-like marks appeared around the hem area. To confirm the issue wasn’t environme...

Hello. A few years ago, I bought a pair of Zara sneakers that I didn’t wear right away—they stayed in my closet, practically untouched. I finally wore them last season without any issues and really liked them. However, when I put them on again this season, I was shocked to find a massive split in th...

On April 12, I purchased a pair of shoes from the Zara store at Cevahir Mall. Shockingly, within just 14 days, the leather on the shoes became so damaged that they are now completely unusable. When I returned to the store to request a refund or exchange, the staff member refused, stating that they ...

I recently purchased a sweater from Zara, and despite wearing it only a few times due to seasonal changes, it has already become severely deformed. I am shocked at the poor quality of a product that I paid a significant amount of money for. This is not an issue related to washing, as I have sweater...

I purchased a jacket from Zara and wore it only three or four times. Despite never washing it, the color has already faded significantly, and reddish stains have appeared all over the fabric. Is this really the level of quality Zara promises? They sell products at prices well above the market avera...

I bought a blazer in store to use for my wedding, however after washing the product with precautions, The inside lining where already ripped off. I wasn't able to use it for my wedding. It is not the quality I paid for. Unlike other brands I used for a formal occassions, they are easy to handle and ...

Just 10 days ago, I bought a pair of fabric trousers from a Zara store. After a single wash, the side seam completely unraveled, and the pants were visibly damaged. I took them back to the store to request a refund, only to be told by the store manager that it was my fault—claiming I washed them inc...

I returned some of the items I purchased online from the Zara app using return number 5306***52. Although the products were delivered on February 7, my refund has not been processed. Customer representatives say the return must be fully reviewed first. Zara’s website states that items sent via couri...

One of the five items in my Zara order has a defect on the back. Since it is a baby outfit, I washed it according to the proper care instructions and removed the tag after receiving it. The other four items from the same package are perfectly fine, but one is defective. When I contacted Zara, they s...

I purchased a leather jacket from Zara on October 7, 2024, and was shocked to see it peeling and discoloring in such a short time. The peeling started at the bottom hem and neckline, with noticeable color changes in these areas. When I reported the issue to Zara, they refused to assist me, claiming ...

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I purchased shoes and a polo shirt from Zara, and both items quickly developed defects. When I attempted to initiate a return, I was told that no action could be taken without the original invoice. For three days now, I’ve been in touch with customer service, but they still cannot locate my purchase...

As a present from Zara, I was given a canvas bucket bag with top-stitched seams, and today was the first time I used it. There was a significant amount of money spent on the gorgeous bag, which has taken on the color of the jeans that I was wearing at the time. Never again will I be able to make use...

In June, I ordered a pair of slippers from Zara online for ₺1,790. After wearing them 2-3 times, I found them so stiff that they irritated and hurt the skin on my feet. Today, I explained the situation through live support, and they responded via message that they couldn't assist because the slipper...

On 06.11.2023, I purchased a black pair of pants from Zara at Samsun Piazza Avm. Shockingly, after just three washes, the pants faded to a shade of white. Seeking resolution, on 22.05.2024, I returned to the same store to explain my problem and request a refund. E***, the responsible staff member, i...

I bought a bag from Zara's website, and the strap began to unravel. I went to the Zara store located at Bakırköy Capacity. They informed, 'We will arrange for it to be repaired and it should be ready in a week.' Upon my return after a week, they informed me that it might require additional time. It ...

I'm incredibly frustrated with a recent Zara purchase. A T-shirt I bought shrunk significantly after the first wash, even though I followed the care instructions (30°C!). To make matters worse, Zara rejected my return request. This is completely unacceptable! I spent $‌100 on this shirt, and it's ...

I recently purchased a pair of jeans from Zara and was dismayed to discover that they became discolored after just one wash. Despite following the care instructions and washing them on a low temperature cycle with similar colors, a straight white line appeared across the entire length of the jeans. ...

I bought a pair of Zara basic leather leggings for women at the Zara store in Ankara Panora Mall around 1-5 years ago. I tucked them away in my wardrobe without ever wearing them. When I brought them out to wear on March 8, 2024, I noticed that the leather had torn off in parts. I am quite unsatisfi...

Placed an order on Zara's online store on January 10, 2024, and sent back a portion of the order through a courier service. Unfortunately, the refund for one item is not yet complete. Even after contacting on WhatsApp on February 6 and getting an unclear email reply on February 9, the refund for the...

I purchased 2 children's products from Zara ₺ on November 23 with order number 53061307653. One of them I bought a Short Jacket with Lining Detail and Boots with Serrated Soles. After a long time, as of today (07.12.2023), the scratch has finally arrived. But the Lining Detailed Short Coat is being ...

My order, numbered 52869203403 on June 15, 2023, via Zara's application, was canceled by Zara the following day due to unavailability. They assured me a refund within 14 business days. As I bought the product in 3 installments, the first was already paid by the refund due date. Subsequently, I made ...

Hey, I'm Hilal Y*****. I ordered three items with the reference number 5342*****88. I returned all three items because I was not happy with them and they didn't fit properly. However, they only processed the refund for two of them, so the refund for one item is still pending. I messaged them on the ...

My favorite place to shop, Ankamall Zara, is where I bought a pair of pants. The fabric in the legs of the pants started to pill. I took the pants back to Zara and asked to talk to Nermin H**, who was in charge of them. The news was shared, and I talked about the problem. But instead of trying to fi...