I returned some of the items I purchased online from the Zara app using return number 5306***52. Although the products were delivered on February 7, my refund has not been processed. Customer representatives say the return must be fully reviewed first. Zara’s website states that items sent via courier will be processed within 72 hours. However, when I pointed this out, they claimed that the 72-hour period only refers to the start of processing, not its completion. In other words, they will start the process within 72 hours, but there’s no telling how long it will take. I don’t need to know when you will start; I need to know when it will be completed. Why should I care about your processing timeline? :) Such ridiculous explanations only damage your reputation. Unfortunately, Zara has completely failed at finding a solution to this issue.
I returned an item from my Zara order #5367*59, and it was delivered to the warehouse on 04/04/2025. Today is 10/04/2025, and I still haven’t received my refund or even a confirmation that the return has been processed. According to the Zara app, return inspections are completed within 72 hours, an...
On January 22, 2024, I purchased a product from Zara’s online store and returned it within the allowed return period by handing it over to the courier company. My order number is 470095488. However, despite the long time that has passed, the refund of approximately $70 has not been credited to my ac...
On June 5th, I received my order number 5328*****19 from Zara. Subsequently, I returned two items within five days. The courier company successfully delivered the items to Zara, and my return was approved on June 14th, but the refund has not been processed yet. When I inquired with live support, the...
I returned my Zara items under order number 5410*36, and the return was marked as delivered on Monday. It’s now been three days, and the return status still shows as “pending.” I contacted customer service, and to my shock, they said there is no legal time limit for the return inspection process. H...
Placed an order on Zara's online store on January 10, 2024, and sent back a portion of the order through a courier service. Unfortunately, the refund for one item is not yet complete. Even after contacting on WhatsApp on February 6 and getting an unclear email reply on February 9, the refund for the...
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