On March 21, 2025, I purchased several linen products from Zara Metromall, paying ₺[amount]. Unfortunately, despite washing them at 30°C according to the care instructions, two of the items noticeably shrank, and another product faded badly, as shown in the attached photo.
Today, I visited the Zara Metromall store to explain the issue to a staff member. However, they persistently refused to understand the nature of linen fabric and wrongly attributed the color fading to softener use, claiming it was a user error. I have been purchasing linen products from Zara for years and have never encountered such an explanation.
This experience has caused me frustration and disappointment in the brand’s post-purchase support. I am requesting an immediate replacement of the defective items.
I purchased a knit dress from Zara, and after just one wash, it shrank an entire size, even though I carefully followed the washing instructions and used a 30-degree cycle. When I brought this issue to the store, explaining my frustration, the staff were dismissive and compared my dress to a larger ...
On September 20, 2025, I purchased two Printed Sweatshirt and Jogger Sets (Ref: 7878/539, 4 Years / 104 cm) from Zara’s online store under Order No. 5430*86. After receiving the items, I followed the care label exactly and washed them at 30°C. However, after the very first wash, both sets shrank sig...
I bought two identical black trousers from Zara’s Ankamall branch on 29.08.2024, about 40 minutes apart. When purchasing, I was assured that they would assist me with any issues, including fading. However, within less than a month, one pair of trousers faded and became stiff. I washed them according...
Just 10 days ago, I bought a pair of fabric trousers from a Zara store. After a single wash, the side seam completely unraveled, and the pants were visibly damaged. I took them back to the store to request a refund, only to be told by the store manager that it was my fault—claiming I washed them inc...
On September 24, I purchased pants from Zara’s online store (item code: 1733/671, order no: 5433*****58). The order was delivered to me on September 25. Without ever wearing the item, I washed the pants at 30 degrees on a short 15-minute cycle. However, after this wash, the hems and pocket areas dev...
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