In June, I ordered a pair of slippers from Zara online for ₺1,790. After wearing them 2-3 times, I found them so stiff that they irritated and hurt the skin on my feet. Today, I explained the situation through live support, and they responded via message that they couldn't assist because the slippers are not orthopedic.
I suggested they review the issue and provide feedback on the complaint, but they stated there was nothing they could do online. It is frustrating that customer feedback is valued so little and consumer rights are easily overlooked. I will also be taking this matter to the Consumer Arbitration Committee.
Thank you.
I purchased a pair of shoes from Zara’s online store on [purchase date], paying ₺[amount]. From the very first wear, these shoes caused severe discomfort. Despite only walking a short 10-minute distance, the shoes injured my feet so badly that they blistered and swelled, making it impossible to cont...
Dear Zara Customer Service, I am writing to express my disappointment regarding two recent issues I have experienced with my return requests: For a brand-new item with the tag still attached, I submitted a return request. The product met all return conditions, yet my request was rejected without a c...
Zara has not refunded the money for the products I returned and delivered to them in my order 52875127023 for 2 weeks. And we can no longer talk to the customer representative on the phone. We meet on WhatsApp or with the live assistant. A virtual meeting is a separate problem, it makes you feel as ...
On July 25, I placed an online order through Zara’s official website, purchasing a pair of sandals under order number 5385*63. The order status now claims that the item was delivered on July 29, but I never received anything. My shipping address is in Çekmeköy, Istanbul, and there has been no delive...
On March 24, I made a ₺25,000 purchase from Zara’s official online store. The payment was immediately withdrawn from my account, but the order never appeared in my order history. To make it worse, the items still sit in my cart like nothing ever happened. It’s now been three weeks, and Zara has not...
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