I bought a bag from Zara's website, and the strap began to unravel. I went to the Zara store located at Bakırköy Capacity. They informed, 'We will arrange for it to be repaired and it should be ready in a week.' Upon my return after a week, they informed me that it might require additional time. It has been three weeks already. I wasn't given any information, and it seems like they're just trying to avoid answering my questions.
I ordered three items from Zara on May 3, and according to the confirmation, they were supposed to be delivered by May 8.... It’s now been over a week, and there’s still no sign of my order. What’s worse—I haven’t received a refund either. I’ve tried calling customer service, but no one picks up. I we
Hello, I ordered a coat from the Zara store (Ankara Metromall Mall Zara) on 07.10.2023. Since it wasn't the size I wante...d, they asked for a size at the store. I received it from the store a week later. I just started wearing the product. I did not wear the product when I bought it due to the good we
On March 24, I made a ₺25,000 purchase from Zara’s official online store. The payment was immediately withdrawn from my ...account, but the order never appeared in my order history. To make it worse, the items still sit in my cart like nothing ever happened. It’s now been three weeks, and Zara has not
I recently shopped at Zara, and I’ve been experiencing similar issues with their service more than once. On October 6, I... made a purchase at their Akbatı store with delivery scheduled for the following Tuesday. However, when I arrived on the delivery date, I was told the product wouldn’t be ready unt
On October 15, 2024, I ordered two items via the Zara app and chose the "pick up in store" option at Forum Istanbul. I r...eceived an email on October 22 confirming my order was ready for pickup. However, when I arrived that evening, store staff searched for 40 minutes, only to tell me they couldn’t fi
