Just 10 days ago, I bought a pair of fabric trousers from a Zara store. After a single wash, the side seam completely unraveled, and the pants were visibly damaged. I took them back to the store to request a refund, only to be told by the store manager that it was my fault—claiming I washed them incorrectly.
I’ve been a homemaker for years and regularly shop from many reputable brands—never has a pair of pants fallen apart like this, especially after such light washing. The manager claimed fabric pants should be washed below 30°C and refused to take responsibility, even though the pants clearly had a sewing defect.
She insisted on sending the pants for alteration, even though there’s no seam allowance left, which could result in one side being tighter than the other. I gave them the pants, but I’ll measure the result when I get them back—and if there’s any issue, I will file a formal complaint against Form Bornova Zara and its manager.
I recently purchased a pair of fabric trousers from Zara and followed the washing instructions carefully. However, the trousers shrank in length after washing. I visited the Zara store in Akbatı to report this issue. The store manager inspected the product and requested that I try it on to verify if...
I recently purchased a pair of shorts from Zara. Upon noticing a slight thread defect in the product, I decided to exchange it. However, since my size was unavailable, I opted for a refund. To my dismay, the store manager adamantly refused the return, claiming the item had been worn. Despite my prot...
I purchased a knit dress from Zara, and after just one wash, it shrank an entire size, even though I carefully followed the washing instructions and used a 30-degree cycle. When I brought this issue to the store, explaining my frustration, the staff were dismissive and compared my dress to a larger ...
On September 24, I purchased pants from Zara’s online store (item code: 1733/671, order no: 5433*****58). The order was delivered to me on September 25. Without ever wearing the item, I washed the pants at 30 degrees on a short 15-minute cycle. However, after this wash, the hems and pocket areas dev...
On March 21, 2025, I purchased several linen products from Zara Metromall, paying ₺[amount]. Unfortunately, despite washing them at 30°C according to the care instructions, two of the items noticeably shrank, and another product faded badly, as shown in the attached photo. Today, I visited the Zara...
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