I purchased 2 children's products from Zara ₺ on November 23 with order number 53061307653. One of them I bought a Short Jacket with Lining Detail and Boots with Serrated Soles. After a long time, as of today (07.12.2023), the scratch has finally arrived. But the Lining Detailed Short Coat is being prepared, it was said that it will be sent on this date, but it was said that the product is out of stock today and it was cancelled. Now it is selling the same product. 1. Stock status is clear. If you do not know your stock, the situation is worse. Do you know why you sent it? The second product was in the campaign and I had it for 830 ₺, but now the product is 1390 ₺. If I buy it again or buy a different model, won't I put the adventure at a loss? 3. This product was reported and impatiently waited for the product to improve, only the device is not the same. I request that the grievance be resolved and the customer unit be reactivated.
My order, numbered 52869203403 on June 15, 2023, via Zara's application, was canceled by Zara the following day due to unavailability. They assured me a refund within 14 business days. As I bought the product in 3 installments, the first was already paid by the refund due date. Subsequently, I made ...
On November 27, 2025, I purchased a double-breasted short trench coat from Zara’s online store. When I placed the order, the item showed as in stock and the payment went through, so I confidently made the purchase. However, on December 2, 2025, my order was unilaterally canceled on the grounds that ...
On November 27, 2025, I placed an order through the Zara mobile app consisting of 13 discounted items, under order number 5399*99. Out of this order, totaling approximately $377, only one item was shipped on November 28, 2025, and delivered on December 1, 2025. The remaining 12 items were canceled w...
On November 26, 2024, I returned items purchased from Zara.com to their warehouse in a single package. The package contained three items, but while one item was refunded, the other two remain unprocessed. The order numbers are 535041 and 539124, and the product reference numbers are 1023/213 and 373...
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