Placed an order on Zara's online store on January 10, 2024, and sent back a portion of the order through a courier service. Unfortunately, the refund for one item is not yet complete. Even after contacting on WhatsApp on February 6 and getting an unclear email reply on February 9, the refund for the missing amount has not been processed yet. On February 26, I reviewed my credit card statement and then contacted them on WhatsApp. They informed me that the item had not been processed in their inventory, so no refund was issued. This has happened before; there was a previous incident where they didn't recognize a missing item until I pushed for it. There are issues with the process, which results in customers having to take on the responsibility and cost for their errors.
On April 12, 2024, I placed an order through the Zara online app. Despite the delivery date of April 16, 2024, my package is yet to arrive as of April 26, 2024. The organization uses "Next-Day Delivery" courier service. I've never been able to contact the courier business on the status of my shipmen...
On June 15, 2025, I placed an online order from the Zara website for 4 items, paid by credit card. On June 17, 2025, I received a message stating the order was delivered by Kargoist, but I never received the package. No delivery confirmation code was provided. I contacted Kargoist, who admitted they...
On January 22, 2024, I purchased a product from Zara’s online store and returned it within the allowed return period by handing it over to the courier company. My order number is 470095488. However, despite the long time that has passed, the refund of approximately $70 has not been credited to my ac...
I placed an order with Zara on August 14, 2024, and the items were delivered five days later, on the 19th. Unfortunately, I was out of the country at the time. When I returned today, on the 17th of the following month, I immediately contacted Zara to initiate a return. Despite reaching out before th...
I returned a product to Zara following their return policy and using the provided return code. The package was delivered to the seller on October 24, 2024, as confirmed by the shipping company. However, Zara is now claiming they never received the item and has not issued my refund. I followed every...
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