I missed Zara's return window and feel dissatisfied with the quality, but the store does not accept it. How can I return an item after the allowed period is over?

I am reaching out because the return process for my order number 5394*****39 has become quite a challenge. As per the official records from MNG Kargo, my return package was successfully delivered to the Zara warehouse on 27.10.2025 at 08:50. The tracking information clearly indicates the recipient's...

On September 21, 2025, I purchased a plush-lined children's coat for my daughter from Zara's online store, order number 53856404229. I purchased the coat for winter use. However, upon first wearing it, I noticed that the plush fur inside was constantly filling my daughter's mouth and causing a sore ...

This evening, between 8:30 PM and 9:10 PM, I went to the Zara store in Marmara Forum to return a product I had purchased online. The store’s checkout staff were working very slowly and looked visibly displeased. After waiting in line for about half an hour, when it was finally my turn, a curly-haire...

I purchased a product from Zara, but unfortunately, I was unable to return it on time despite initiating the return process. I generated a return code within the 30-day return window, but due to personal reasons, I could not drop off the package at the shipping carrier within one week. Now, the retu...

I want to create a return request for my order, number 5419***8702, which I placed on May 24, 2025, shipped on May 26, 2025, and received on May 27, 2025. The deadline for returns is showing as June 23, 2025. However, your website clearly states: "For online shopping returns, you have 30 days from ...

I returned my Zara items under order number 5410*36, and the return was marked as delivered on Monday. It’s now been three days, and the return status still shows as “pending.” I contacted customer service, and to my shock, they said there is no legal time limit for the return inspection process. H...

I recently purchased a pair of pants from Zara’s online store and decided to return them. When I contacted customer service, they informed me that I would receive an email with instructions on where to drop off the item. However, it has now been four days, and I have yet to receive any email. I hav...

I requested a return code even though I never wore the products I bought from the Zara store. I dropped off the package at the courier branch, but they couldn’t process it due to a power outage. Since the return was not processed, my return period has now expired. Despite explaining the situation mu...

The online buying system of Zara greatly irritates me! Although I ordered (5403*18), they sent the incorrect sweater. I corrected the error when I discovered it, but I chose the incorrect return reason by accident. Zara is now rejecting the return and stating they will forward the item back to me. ...

Despite filing two complaints, I still haven't received any results! One of the packages from our Zara order was supposed to arrive between January 21-24, 2025, with tracking number 23586268865900100036. However, the package is still shown as being at your Bayrampaşa distribution branch. What is the...

I canceled an order with Zara on January 17, 2025, and was informed through live support that my refund would be processed within 14 days. However, today I received an email asking for my IBAN details to process the refund, which is both confusing and unprofessional for a brand like Zara. I have be...

I purchased a coat from Zara one year ago, but it started to pill, so I requested a refund. My refund request was approved on January 13. However, customer service informed me that the refund would only be processed on January 28, which exceeds the 14-day refund policy timeline. This delay is unacce...

I returned a dress to Zara through shipping and didn’t even open the package before sending it back. It has been over 10 days, and I still haven’t received my refund. Adding to my frustration, Zara’s customer service line is no longer operational, and all communication is now handled by artificial i...

I recently purchased items from Zara and decided to return them. While the return period is 30 days, I was shocked to learn that the return code is only valid for 10 days. This is completely unreasonable. Unfortunately, I couldn’t make it to the courier within the 10-day window, and now the return ...

I recently returned an item purchased from Zara, and the refund was supposedly issued to my card. Although I was provided with a receipt confirming the refund, it is not showing in my bank account transactions. When I contacted my bank, they confirmed that no such refund has been processed. Zara’s ...

On October 30, I placed an online order from Zara to be picked up at the İstMarina store. Unfortunately, I couldn't go to the store to collect the item, and now I want to return it. When I contacted customer service, they told me I must visit the store to process the return. However, the product has...

I purchased a leather jacket from Zara on October 7, 2024, and was shocked to see it peeling and discoloring in such a short time. The peeling started at the bottom hem and neckline, with noticeable color changes in these areas. When I reported the issue to Zara, they refused to assist me, claiming ...

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I ordered something using the Zara mobile app, but they sent me the wrong item. I returned it through Yurtiçi Kargo on October 26 to get my refund. I've been waiting for a while now, and still no sign of the refund. I contacted Yurtiçi Kargo, and they verified that the item was returned to Zara on O...

Hello, I am experiencing an issue with an order from Zara placed in April. I was missing a stretch shirt in size XL priced at €39.95 and despite submitting a claim, I was assured I would be refunded. However, I have not received the refund. Now, I am being told that the deadline has passed, and my i...

On September 18, I purchased a pair of beige suede boots for my son from Zara’s Ankamall store. After only two or three wears, I noticed significant fuzzing on the boots, so I brought them back to the store. There, I encountered a staff member who claimed to be a manager. Instead of offering assista...

Today, on 10/24/2024, I went to Zara’s Capacity store to exchange a 100cm leather belt, code 6486/262058/04 (product code 100001935 0591931080001), purchased from Zara Akasya on 10/03/2024 for ₺1,190.00, for a 95cm one. Since this item is in limited stock across stores, I noticed new stock had arriv...

I recently ordered a blouse from Zara, but when it arrived, I was quite let down by the condition. The blouse came without any tags, smelled of perfume, and had a visible defect on the front. While I don't plan to return it because I intend to wear it for my birthday, I certainly didn't expect this ...

I purchased a shirt, a vest, and two pairs of the same model and size pants, one in beige and one in black, from the Zara store in Istanbul Cevahir Mall. Since the black pants were not available on the stand, they were brought from the stockroom. I tried on the beige ones, so I bought the black ones...