The online buying system of Zara greatly irritates me! Although I ordered (5403*18), they sent the incorrect sweater. I corrected the error when I discovered it, but I chose the incorrect return reason by accident. Zara is now rejecting the return and stating they will forward the item back to me.
worse still, they have been postponing the return for two weeks! They seem to be procrastinating specifically to let the return period run out. I intend to visit a store once I have it back, but why should I go through all this hassle for their error? Fix this right now, then handle my reimbursement! Zara Furthermore unacceptable is letting chat help use copy-paste answers!
I placed an order on September 9th with order number 53800986450, and today I finally received it, only to find that Zara sent the completely wrong product. I immediately contacted Zara to request that they send the correct item and that I return the incorrect one. However, I was told that the produ...
I purchased a coat from Zara’s online store, but I am experiencing serious trouble with the return process because I need to exchange the size. I have been trying to complete the return for about four days, yet due to system-related and communication issues, I still cannot return the item. Even tho...
I made a purchase almost two months ago from Zara and received my package on the eve of a holiday. Unfortunately, the package contained the wrong items. I returned the incorrect items the day after the holiday, but I still have not received the items I initially ordered, nor have I been refunded. Th...
I made a purchase from Zara's online store with order number 52635932889, only to find that the product was defective. I tried to exchange the product at the store but was told that they could only take it back. I then reached out to Zara's customer service, where I was promised that a file would be...
I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...
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