I ordered something using the Zara mobile app, but they sent me the wrong item. I returned it through Yurtiçi Kargo on October 26 to get my refund. I've been waiting for a while now, and still no sign of the refund. I contacted Yurtiçi Kargo, and they verified that the item was returned to Zara on October 28. Unfortunately, every time I attempt to get in touch with Zara regarding my refund, I find myself facing obstacles and can't seem to connect with someone who can help me. It’s very frustrating to feel stuck without support or a clear response. I simply want my refund processed as promised and improved customer service from Zara to address issues like this directly.
I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...
I made a purchase from Zara on November 28 and later returned the items. However, I still haven’t received my refund. It’s incredibly frustrating that there’s no one to directly address my issue. Zara’s lack of customer service is disappointing, and I no longer plan to shop with them. Their WhatsAp...
I requested a refund of ₺989.95 on May 29, 2025, through Zara’s mobile application and returned my products accordingly. The return process was completed smoothly, and I received confirmation that the items had reached their destination. However, as of today, June 26, 2025, the refund has still not ...
On July 10th, I made a purchase from the Zara Online app worth ₺2720. My order did not arrive on the scheduled delivery date. Later, I received a notification saying my package had been delivered, but I never received it. Through the mobile app, I was informed that there was an error and that the co...
I purchased several products from Zara Online on [purchase date] for a total of ₺[amount]. When the items did not meet my expectations, I initiated a return through Aras Kargo and the products were delivered to Zara’s warehouse. Despite the return showing as delivered, my refund has still not been p...
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