I placed an order on Zara’s online store (Order No: 5396*34), but it arrived later than the promised delivery window. Because of this, I couldn’t return it immediately, as I was traveling abroad. Before leaving, I created a return request and left the package with my building’s concierge to send it back. However, when I returned 15 days later, I found out he forgot to ship it.
When I went to the courier with the same return number, they told me it was invalid. I contacted Zara multiple times via email and WhatsApp, but they refuse to update my request, even though their own policy states that returns can be reprocessed within 30 days. The return deadline is February 15, 2025, and I do not want to be stuck with products I cannot use. Zara, fix this issue and allow me to return my items!
It's been 15 days since I placed my order, and the shipment is still sitting at the dispatch center. Even after multiple attempts to contact Zara's WhatsApp support and emphasize the urgency, I still haven't received a resolution. I've been repeatedly asking them to cancel my order and return my mon...
I placed an order with Zara on August 14, 2024, and the items were delivered five days later, on the 19th. Unfortunately, I was out of the country at the time. When I returned today, on the 17th of the following month, I immediately contacted Zara to initiate a return. Despite reaching out before th...
On January 22, 2024, I purchased a product from Zara’s online store and returned it within the allowed return period by handing it over to the courier company. My order number is 470095488. However, despite the long time that has passed, the refund of approximately $70 has not been credited to my ac...
I placed an order from Zara online, with a delivery date promised for November 13, 2024. The product was handed over to the courier and marked as "out for delivery," but it has neither been delivered nor have I received any updates. Attempts to contact the courier company, Birgündekargo, have been f...
As a loyal Zara customer, both online and in-store, I am highly unhappy with my recent online purchase. On July 15th, I placed an order, and on July 18th at 11:19 PM, I received a notification stating that the product had been delivered. However, I never received the package and was not asked for th...
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