I am unable to complete the identity verification process on the Bybit TR app using my iOS device. At the stage where the process should move to a live video verification, I consistently receive the error message “No connection, please try again later.” I have tried approximately 20 times since yesterday, but the issue has not been resolved at all.
I can access other parts of the application without any problems, but because the identity verification cannot be completed, I am unable to use my account properly. Additionally, I cannot find a phone number or an easily accessible support channel to contact customer service directly for assistance.
I am requesting that Bybit TR urgently fix this technical issue related to the video verification step, or alternatively, manually approve my account or provide a reliable solution that allows me to complete the identity verification process without errors.
For approximately 10 days, I have been unable to complete the identity verification (KYC) process on the Bybit TR mobile app. When I try to verify my identity, the system requires me to proceed to a live video verification step with a customer service representative, but the connection never works. ...
For about 15 days, every time I try to trade on Bybit TR, the system keeps asking me to verify my identity again. However, when I reach the video verification step, it displays a “no connection” error, preventing me from completing the verification process. Because of this, I’m unable to use my ₺5,0...
I attempted to complete identity verification through the Bybit TR app, but during the live video call step, I waited for a full hour without anyone answering the call. I am using an Android device, and this was my first attempt at verification, yet I encountered an unreasonably long wait time with ...
I have been unable to complete identity verification (NFC) on the Bybit TR app using my Redmi Note 9 Pro device. While the NFC feature works perfectly with other apps, it fails only in the Bybit TR app. Between August 13–15, I attempted the verification process multiple times, but it never worked. ...
For about 10 days, I’ve been unable to complete the identity verification process on my Bybit account. Even though I follow all the steps correctly on my iPhone, the system keeps resetting back to the start during both the document upload and NFC ID scanning stages. Despite having the NFC feature en...
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