Despite filing two complaints, I still haven't received any results! One of the packages from our Zara order was supposed to arrive between January 21-24, 2025, with tracking number 23586268865900100036. However, the package is still shown as being at your Bayrampaşa distribution branch. What is the current status, and when will it be delivered to us? Has the investigation process been completed? It has been more than 15 days, so why hasn’t there been any resolution? I am requesting the products I ordered. Isn’t it unacceptable that there has been no outcome until now? Could you please provide information immediately? After all, I have paid for these products! Best regards,
Neriman G***** Tel: 0533*****75 03
Dear Sir/Madam, I placed an order numbered 54329055338 on September 7, 2025, through the Zara Turkey website. Despite the promised delivery date of no later than September 10, 2025, as of today (October 6, 2025), the order has still not been delivered. I also paid an additional ₺218 for the “express...
I placed order number 54345024744 on September 23, 2025, through the Zara online store. Although my order is listed as delivered, I haven't received the items. The shipment is listed as being shipped by Birgündekargo, but I can't find any information about the package's location. I've repeatedly con...
I placed an order on June 17, 2025, and paid immediately. The delivery date was supposed to be June 23rd at the latest, but only one item arrived from my order. I finally managed to reach a representative via WhatsApp, and they told me there was a "delay" with my products and asked if I wanted them ...
On June 10, 2024, I ordered five pieces for Bayram through Zara's app. The package was shipped on June 14, 2024, but never arrived. Despite speaking with Hepsijet and Zara customer service 5-6 times, I haven't received any results (I was told the relevant department would contact me within 48 hours,...
I placed an order on Zara's online store (Order No: 5399***2106) and paid extra to have the delivery date moved to December 18, 2024. When my order wasn’t delivered on the specified date, I contacted the courier company, Birgündekargo (Tracking No: 235831907027). They informed me that no deliveries ...
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