I attempted to complete identity verification through the Bybit TR app, but during the live video call step, I waited for a full hour without anyone answering the call. I am using an Android device, and this was my first attempt at verification, yet I encountered an unreasonably long wait time with no response.
I could not find any customer service phone number, and since I do not have time to go back and forth via email, I expected this issue to be resolved directly through the app. Unfortunately, I still received no assistance or follow-up. Because I cannot complete identity verification, I am unable to use my account, which has caused me significant inconvenience.
I request that Bybit TR respond promptly and seriously to my video verification request, reduce these excessive waiting times to a reasonable level, and verify my account as soon as possible so I can start using the platform without further delays.
I am unable to complete the identity verification process on the Bybit TR app using my iOS device. At the stage where the process should move to a live video verification, I consistently receive the error message “No connection, please try again later.” I have tried approximately 20 times since yest...
For approximately 10 days, I have been unable to complete the identity verification (KYC) process on the Bybit TR mobile app. When I try to verify my identity, the system requires me to proceed to a live video verification step with a customer service representative, but the connection never works. ...
For about 15 days, every time I try to trade on Bybit TR, the system keeps asking me to verify my identity again. However, when I reach the video verification step, it displays a “no connection” error, preventing me from completing the verification process. Because of this, I’m unable to use my ₺5,0...
I have been unable to complete identity verification (NFC) on the Bybit TR app using my Redmi Note 9 Pro device. While the NFC feature works perfectly with other apps, it fails only in the Bybit TR app. Between August 13–15, I attempted the verification process multiple times, but it never worked. ...
I’ve been trying to complete the identity verification process on Bybit for the past 10 days, but the system continues to throw errors and won’t let me proceed. Because of this, I’m completely locked out of trading. I can’t buy, sell, or withdraw anything. Every attempt ends in failure, and I’ve los...
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