Zara Coat Refund Delayed Despite Approval

I purchased a coat from Zara one year ago, but it started to pill, so I requested a refund. My refund request was approved on January 13. However, customer service informed me that the refund would only be processed on January 28, which exceeds the 14-day refund policy timeline. This delay is unacceptable, and I have yet to receive my refund.

As a customer, I trusted Zara to handle this matter efficiently, but this delay has caused significant inconvenience. I demand that Zara resolves this issue immediately and processes my refund without further delay. Customers deserve better treatment, and I expect a prompt resolution to this matter.