On September 18, I purchased a pair of beige suede boots for my son from Zara’s Ankamall store. After only two or three wears, I noticed significant fuzzing on the boots, so I brought them back to the store. There, I encountered a staff member who claimed to be a manager. Instead of offering assistance, she acted condescendingly, implying I should have anticipated this issue and avoided purchasing the boots in the first place. Her attitude was both unprofessional and dismissive. When I requested an official inspection of the boots, she insisted that she alone would conduct it, which left me speechless. I doubt she has the qualifications for such a role. Zara should be more selective with their staff, particularly those in management positions. This experience has made me regret shopping at Zara, and I no longer consider it a store I can rely on for quality or customer-focused service.
I bought a pair of boots from Zara at Buyaka on October 17, 2023. I only wore them once, and they broke. When I went to the store to ask for an exchange, they simply brushed off my concern, saying it's a possibility. Why did the boots break after being worn just once? It's like they've been used for...
I recently purchased a pair of fabric trousers from Zara and followed the washing instructions carefully. However, the trousers shrank in length after washing. I visited the Zara store in Akbatı to report this issue. The store manager inspected the product and requested that I try it on to verify if...
I recently purchased a pair of shorts from Zara. Upon noticing a slight thread defect in the product, I decided to exchange it. However, since my size was unavailable, I opted for a refund. To my dismay, the store manager adamantly refused the return, claiming the item had been worn. Despite my prot...
I visited Zara at Akbatı Shopping Mall to address a defective product issue. The cashier directed me to someone named S****. Despite a noticeable defect in the product, S****, with hands in pockets, refused to acknowledge it, casually stating, 'I can't see the defect,' and declined to proceed with t...
I bought my daughter a pair of boots from the Zara store in Ankara Metromall. The boots cracked despite having only been worn six times. I went to Kentpark Shopping Mall's authorized personnel, and they said they could exchange or refund the product, but they needed the receipt. I contacted WhatsApp...
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