On October 30, I placed an online order from Zara to be picked up at the İstMarina store. Unfortunately, I couldn't go to the store to collect the item, and now I want to return it. When I contacted customer service, they told me I must visit the store to process the return. However, the product has been sitting at the store for two months, and despite not collecting it, the return hasn't been processed.
Adding to the frustration, there are no clear communication channels to resolve this issue. I expect Zara to provide a solution for this problem without requiring an unnecessary trip to the store. Please address this matter promptly. My order number is 5346*****23.
I placed an order on Zara, which was delivered on January 25. I returned it just two days later, on January 27. However, my refund has still not been processed. When I contacted customer service, they confirmed that the return reached their warehouse, but that was weeks ago! There is no valid reason...
On March 24, I made a ₺25,000 purchase from Zara’s official online store. The payment was immediately withdrawn from my account, but the order never appeared in my order history. To make it worse, the items still sit in my cart like nothing ever happened. It’s now been three weeks, and Zara has not...
I placed an order on the Zara online app on August 7 with the order number 54290563206. Two items from the order arrived without any issues, but the second part of the order shows as having been picked up by the shipping company in one day. However, it was returned to the warehouse without any notif...
I am extremely frustrated with my Zara order (number 53138769173) that seems to have disappeared during the delivery process. The lack of communication from Zara is incredibly disappointing. After multiple attempts to reach out through various online channels, I have been assured that I will receive...
Zara has not refunded the money for the products I returned and delivered to them in my order 52875127023 for 2 weeks. And we can no longer talk to the customer representative on the phone. We meet on WhatsApp or with the live assistant. A virtual meeting is a separate problem, it makes you feel as ...
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