I recently ordered a blouse from Zara, but when it arrived, I was quite let down by the condition. The blouse came without any tags, smelled of perfume, and had a visible defect on the front. While I don't plan to return it because I intend to wear it for my birthday, I certainly didn't expect this level of service from a brand like Zara. I feel it's unacceptable for them to accept returns of worn or damaged items and then resell them without proper inspection. I’m not sure what steps to take next, but I believe customers deserve much better than this. It's really disappointing to receive such a product when I was looking forward to wearing it for a special occasion.
The perfume I bought from Zara is of such poor quality that it doesn't even compare to cheaper, open perfumes. Not only is the product disappointing, but Zara fails to stand behind it. Their customer service doesn’t take customers seriously, brushing us off instead of providing proper support. How a...
As depicted in the photo, the item I had purchased differs from the one that was delivered to my residence. I asked for a small size, but they sent an extra small size instead. The clothing had a strong fragrance, with deodorant applied under the arms. Furthermore, I bought two sets of trousers that...
On June 11, I received my Zara online order—only to find that the product they sent was clearly used. As soon as I opened the package, I was hit with the strong smell of perfume, and the item showed obvious signs of prior wear. This is completely unacceptable. I paid for a brand-new item, not someon...
I'm deeply disappointed with a recent purchase from Zara – a tricot blouse that bled color upon washing. I followed the care instructions meticulously, yet the white sections of the blouse turned pink. This incident is particularly frustrating as I ordered the blouse online and it's now past the ex...
The jeans I got were not even close to being of the quality you'd expect from a well-known brand. To my surprise, the jeans' inner label had turned yellow, there was a big tear in the zipper area, the item looked skewed, it was missing the important tag, and worst of all, it looked like it had been ...
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