I canceled an order with Zara on January 17, 2025, and was informed through live support that my refund would be processed within 14 days. However, today I received an email asking for my IBAN details to process the refund, which is both confusing and unprofessional for a brand like Zara.
I have been unable to find a direct point of contact to resolve this issue. Despite the initial assurance of a straightforward refund, Zara is now delaying the process further by asking for unnecessary banking details.
Zara, I expect a prompt resolution and refund without additional hurdles. As a loyal customer, this experience has been deeply disappointing, and I urge you to address your refund process immediately.
I placed an order with Zara on November 29, 2024, paying in full at the time of purchase. Despite the delivery date passing, my items have not been delivered. Instead of resolving the issue, Zara keeps updating the delivery date without providing clear explanations. Customer service has been unhelpf...
I placed an order on Zara’s website on May 23 and canceled it just a few minutes later. Despite canceling almost immediately, my card was still charged, and I have yet to receive my refund. It’s now been nearly two weeks, and the amount is still showing on my card statement. Every time I contact Zar...
Hello, on October 10, 2025, I purchased a product from Zara’s online store, but my order was canceled four times. When I tried again on October 11, it was canceled once more. I paid for the product in three installments, and the first installment has already been withdrawn from my bank account. I’v...
I used my debit card to make an order with Zara, order number 53298299638. I canceled the order within minutes, and it has now been 14 days. I've been communicating with Zara via WhatsApp, and they claim that the payment was processed on their end, but I have yet to receive a refund. There is no pro...
On October 12, I placed an order on Zara’s website (Order No: 5393*17) and canceled it the very next day, on October 13. Since then, I have been waiting for a refund of $139 to be credited to my bank card. However, no refund has been issued so far, and my bank account shows no related transaction. ...
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