Xsolla charged me without authorization—how can I dispute the charge and protect my card?

On August 20, 2025, an amount of ₺439.00 was withdrawn from my Ziraat Bank account by Xsolla, under provision code 338825. The description shows Prpsfnsl service, but I have never subscribed to or created an account with Xsolla. In fact, this is the very first time I have even heard of the company. ...

On August 20, 2025, around 08:00 a.m., a payment of ₺439 was withdrawn from my Ziraat Bank account through Xsolla for Brawl Stars without my knowledge or authorization. I did not approve this transaction, nor did I receive any confirmation request for it. This was done entirely without my consent, a...

On August 7, I made a payment of ₺515.13 through Xsolla with my credit card for the game 101 Okey Plus. The payment was processed successfully, and I received confirmation under receipt number 522222**. However, to my surprise, the same amount was charged a second time to my card without my authoriz...

On August 7, 2025, my credit card was compromised and used for three unauthorized transactions through Xsolla, totaling ₺3,908.79. I did not authorize these purchases, nor do I even have an Xsolla account. I never received any confirmation emails, SMS codes, or approval notifications related to thes...

Recently, I discovered that my Ziraat Bank credit card was used for multiple USD-based transactions connected to platforms such as XSOLLA*ROBLOX and tapin.gg. These charges were made without my knowledge, consent, or involvement, and no verification messages or alerts were sent to me during the tran...

I was recently charged by Xsolla even though I did not complete a purchase and did not receive any product in return. Despite no order being placed, the money was still withdrawn from my card, leaving me frustrated and uncertain about when (or if) the refund will be processed. I want to emphasize t...

On June 12, 2025, two separate charges of $19.99 each were made to my credit card account through Xsolla, connected to the game Roblox. These purchases were processed without my permission or consent, and I had no involvement in authorizing them. This is a clear case of unauthorized billing, and it...

Around 9:00 a.m. this morning, I noticed that Xsolla Roblox withdrew money from my account twice, with each transaction being ₺789, without my knowledge or consent. I did not authorize these charges, I did not make any purchases, and yet a significant amount of money was taken from my account. This...

On February 7, 2025, I noticed an unauthorized charge of ₺562.79 on my credit card from Xsolla. I have not made any purchases, and this transaction was processed without my consent. I demand an immediate response and a full refund, as I should not be charged for something I did not authorize. This ...

I just noticed that Xsolla has withdrawn money from my account without my authorization! I have never subscribed to anything through Xsolla, and I certainly did not approve any transactions. This is completely unacceptable! I demand an immediate refund of the amount taken from my account. If my mon...

Xsolla charged my VakıfBank credit card two times consecutively without my permission, despite the fact that I never entered or authorized the verification code. I am baffled by how this transaction went through without my consent. I reached out to the bank, hoping they would safeguard my account, b...

On January 24, between 05:20 and 05:27 AM, Xsolla unauthorizedly withdrew two payments from my account via Roblox—one for 600₺ and another for 1,870.86₺. My 7-year-old grandchild was playing on my phone and likely pressed a button by mistake, but that doesn’t justify Xsolla charging my account with...

I recently made a purchase on Stardoll using my debit card through Xsolla. The transaction amount of ₺98 was not withdrawn from my account, and instead, a block was placed on my account. When I contacted my bank about the issue, they informed me there was nothing they could do on their end to resolv...

Hello, Xsolla deducted ₺1681 from my account without me purchasing anything. Do you have no conscience? How can you withdraw money from people without consideration? A deduction of ₺1680 is outrageous. There is no accessible customer service available. I demand my money back as soon as possible.

On December 24, 2023, at 21:31, Xsolla withdrew 613.31₺ from my bank account without my consent or knowledge. I demand an immediate refund of my money. This unauthorized transaction has caused considerable inconvenience, and I urge for a swift resolution to rectify this situation. If my funds are no...

On November 17, 2023, an unauthorized transaction of 9028.43₺ occurred on my credit card ending in 7850, through AKBANK Xsolla *pocketworldsh.xsolla.com at 11:52 AM. I have promptly contacted the relevant bank to request a refund. If the issue is not resolved expediently, I have expressed my intenti...

Xsolla has repeatedly deducted funds from my credit card without my knowledge or consent. In exchange, I received no products or services, only unauthorized deductions that left me in the dark about where my money went and what was allegedly purchased. This entire ordeal occurred without my knowledg...

Dear Xsolla Roblox Customer Service, I'm writing to tell you that my account was paid out twice without my permission on February 20 and 21, 2023, for a total of 971 and 970 Turkish Lira. Neither I nor anyone I gave permission to do these things. I looked at my invoices, but there was no sign of the...

I'm totally flabbergasted that someone would just take money out of my account like that without my permission! I never heard of this company Xsolla before and I certainly didn't authorize any purchases. When I inspected my credit card statements, there it was - two separate charges of 801,33 TL on ...