Xsolla charged me without authorization—how can I dispute the charge and protect my card?

If Xsolla charged you without your permission, first log in to your Xsolla Wallet (if it's available) and then use the live chat or support form to report the charge.

Be sure to include information about the date, amount, and method of payment.

Next, if it's clear that the charge wasn't yours, call your bank or credit card company right away to make a dispute or chargeback.

At the same time, protect your financial information. You might want to cancel the card that was stolen or ask your bank for a new one, and keep an eye on your account for any other charges that you didn't expect.

Also, go through any connected game or subscription platforms and delete any saved payment methods. If you can, also turn on two-factor authentication to stop future misuse.

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