I recently made a purchase on Stardoll using my debit card through Xsolla. The transaction amount of ₺98 was not withdrawn from my account, and instead, a block was placed on my account. When I contacted my bank about the issue, they informed me there was nothing they could do on their end to resolve it. This is the first time I've encountered an issue like this, and I am unsure how to proceed. I need assistance from Xsolla to remove the block and ensure the transaction goes through smoothly. I’d appreciate prompt support to resolve this problem and restore my account access.
I purchased the 3000 Stardollars (SD) package for ₺300 on my Stardoll account, but the SD was never credited. The payment was successfully withdrawn from my bank account, and I also received a purchase receipt from Xsolla, confirming that the transaction was completed. Despite this, my account stil...
For the past two days, I have been unable to purchase Stardollars or upgrade to Superstar status on Stardoll. At first, Xsolla support told me to wait 48 hours, claiming the issue would resolve itself. However, the 48-hour period has passed, and nothing has changed. Now, they are saying the problem...
Hello, Xsolla deducted ₺1681 from my account without me purchasing anything. Do you have no conscience? How can you withdraw money from people without consideration? A deduction of ₺1680 is outrageous. There is no accessible customer service available. I demand my money back as soon as possible.
I purchased 1000 Robux from Roblox, but the transaction was never approved or completed. Despite this, ₺408.34 was still withdrawn from my account by Xsolla_Roblox. The payment status even said “immediate refund,” yet I still haven’t received my money back. This is incredibly frustrating. I didn’t ...
On August 20, 2025, an amount of ₺439.00 was withdrawn from my Ziraat Bank account by Xsolla, under provision code 338825. The description shows Prpsfnsl service, but I have never subscribed to or created an account with Xsolla. In fact, this is the very first time I have even heard of the company. ...
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