Kobo

I purchased an e-book from the Dr. Online website, which promised instant access after purchase. However, over an hour has passed, and I still cannot open or read the book. When I try to access the e-book on the Kobo app, it gets stuck on the "loading" screen after clicking "read." I’ve tried diffe...

I purchased an e-book from D&R and downloaded it through the Kobo app. However, when I try to open the book, it only says “loading,” and the pages never appear. Despite following the advice to reinstall the app and reload the book, the issue persists. I’ve contacted customer support multiple times, ...

I purchased an e-book from D&R, but it won’t open on the Kobo app. After reading about similar issues happening over time, it’s frustrating to see this problem still unresolved. If I can’t access the e-book immediately, what’s the point of buying one? I specifically chose an e-book for instant acces...

I purchased an e-book from Kobo on August 1, 2024, but the pages are completely blank—there’s no content at all. Despite multiple attempts to resolve this issue with customer service, the problem still persists. I either need the e-book to be properly loaded with content or a full refund for my purc...

I've been a long-time Kobo eBook user, and a couple of weeks ago, I purchased a Kobo EPUB book from D&R. When I downloaded it onto my Kobo, it wasn’t in EPUB format as expected but resembled more of a PDF. The font size is unchangeable, making the tiny text unreadable. I first tried to resolve this ...

I’m reopening my case because I’ve received no response from D&R customer service. I purchased a Kobo e-reader from the D&R store at Istanbul Airport's international terminal, but the device didn’t turn on. Unfortunately, since my flight was departing, I didn’t have the chance to return it to the st...

I purchased the eBook Kızılelma from the Rakuten Kobo website, but when I try to download it to my Rakuten Kobo mobile app and Kobo e-reader, I receive an error message stating that the book cannot be downloaded and I should contact Kobo customer support. However, I am unable to reach Kobo customer ...

I recently purchased 4 books from Rakuten Kobo, but only realized they were e-books after completing the payment. I immediately tried to cancel and request a refund for this mistake. However, there is no clear contact information on their website—no email or phone number for customer service. While ...

My complaint to D&R from a week ago remains unresolved, and now I have to involve Kobo in this matter. Here's my new comment on today's D&R complaint: Within 5 minutes of posting my complaint today, D&R customer service called me. They conveyed that they couldn't exchange the product due to it bein...

I mistakenly bought 8 volumes of eBooks on the Rakuten Kobo app, thinking they were physical books from D&R stores (https://www.kobo.com/tr/tr). Right after I paid, the website didn't even ask for my shipping address, so I asked for a refund right away. I mentioned that I hadn't downloaded the app ...