Kobo

I use Rakuten Kobo, operated by Dr. Firm, to download and read e-books on my phone. However, I experienced a problem wit...h a book I purchased. Even though I paid for the book, the file was downloaded with an incorrect file extension and could not be opened. When I tried to report the issue through th...

I purchased my Kobo Libra 2 e-reader from D&R, and for the past three days I have been experiencing an ongoing screen fr...eezing and lockup problem. The device gets stuck on the startup screen and does not proceed to normal operation. Because of this issue, when I called the Kobo technical support nu...

The Kobo Clara e-reader included in my order number W187672133, which I placed through the D&R online store on January 2...2, 2026, was submitted to you for service and repair. However, the process was not handled properly or completed within the legally prescribed inspection period communicated by you...

I have been experiencing serious problems with the Rakuten Kobo app on my iOS phone for approximately one to two months.... The books I purchased simply will not load in the app. The system keeps malfunctioning, and despite trying repeatedly, I am unable to read the books I paid for. Being unable to ac...

I purchased an e-book from the Dr. Online website, which promised instant access after purchase. However, over an hour h...as passed, and I still cannot open or read the book. When I try to access the e-book on the Kobo app, it gets stuck on the "loading" screen after clicking "read." I’ve tried diffe...

I purchased an e-book from D&R and downloaded it through the Kobo app. However, when I try to open the book, it only say...s “loading,” and the pages never appear. Despite following the advice to reinstall the app and reload the book, the issue persists. I’ve contacted customer support multiple times, ...

I purchased an e-book from D&R, but it won’t open on the Kobo app. After reading about similar issues happening over tim...e, it’s frustrating to see this problem still unresolved. If I can’t access the e-book immediately, what’s the point of buying one? I specifically chose an e-book for instant acces...

I purchased an e-book from Kobo on August 1, 2024, but the pages are completely blank—there’s no content at all. Despite... multiple attempts to resolve this issue with customer service, the problem still persists. I either need the e-book to be properly loaded with content or a full refund for my purc...

I've been a long-time Kobo eBook user, and a couple of weeks ago, I purchased a Kobo EPUB book from D&R. When I download...ed it onto my Kobo, it wasn’t in EPUB format as expected but resembled more of a PDF. The font size is unchangeable, making the tiny text unreadable. I first tried to resolve this ...

I’m reopening my case because I’ve received no response from D&R customer service. I purchased a Kobo e-reader from the ...D&R store at Istanbul Airport's international terminal, but the device didn’t turn on. Unfortunately, since my flight was departing, I didn’t have the chance to return it to the st...