Xsolla Charged My Card $1,267 Without My Authorization

I noticed that a total amount of approximately 60,000 TRY was charged from my İş Bankası card ending in 2973 through the payment management platform Xsolla in multiple transactions between March 2026 and May 2026. These transactions were completely unauthorized and occurred without my knowledge or consent.

As soon as I became aware of the situation, I contacted customer service and filed a dispute regarding the charges. I was informed that an investigation case had been opened for these transactions. I also requested that my card and similar transactions be blocked to prevent further unauthorized activity.

I request that all unauthorized transactions made through Xsolla during this period be thoroughly investigated, that the unauthorized charges be canceled and refunded to me, and that all necessary security measures be taken regarding my card.