Xsolla charged my VakıfBank credit card two times consecutively without my permission, despite the fact that I never entered or authorized the verification code. I am baffled by how this transaction went through without my consent. I reached out to the bank, hoping they would safeguard my account, but instead, they permitted these unauthorized charges to occur. I've found myself in a tough spot due to both Xsolla and VakıfBank, and now I'm struggling to get my money back. I relied on my bank to safeguard against unauthorized transactions, but they let me down. I am requesting a complete refund along with a clear explanation of how this situation occurred. If this matter isn't addressed, I will take my complaint to the appropriate channels.
Hello, I hope you’re doing well. On September 21, 2021, two unauthorized transactions were made through Xsolla Twitch using my VakıfBank credit card without my knowledge or consent. No SMS confirmation was sent or approved for these charges. A total of ₺1756 was taken from my account, and I demand a...
On August 7, 2025, my credit card was compromised and used for three unauthorized transactions through Xsolla, totaling ₺3,908.79. I did not authorize these purchases, nor do I even have an Xsolla account. I never received any confirmation emails, SMS codes, or approval notifications related to thes...
On August 7, I made a payment of ₺515.13 through Xsolla with my credit card for the game 101 Okey Plus. The payment was processed successfully, and I received confirmation under receipt number 522222**. However, to my surprise, the same amount was charged a second time to my card without my authoriz...
A fee was taken from my VakıfBank account without my consent. I reached out to customer service to thoroughly explain the issue, seeking clarity on the situation. They didn't provide any explanation or assistance; they just canceled my card and disabled it entirely. After everything, they instructed...
I am absolutely outraged and I demand immediate action from both Booking.com and VakıfBank! On June 14, 2025, at 6:32:18 PM, my credit card was illegally charged 5,016 KRW by "BKG*Hotel" through Booking.com. This transaction occurred without my knowledge, my consent, or any verification code. My cre...
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