I am a VakıfBank customer, and due to my overdraft debt, I am unable to access my salary. I am requesting a restructuring of my debt. However, since I’m a salary account holder, they claim that interest is already being paid and therefore refuse to offer any restructuring. I’m unsure of what steps t...
I am a salary customer at VakıfBank and had taken out a restructuring loan. This month, the first installment of that loan—approximately ₺38,000—was scheduled to begin for my credit card and overdraft account. I also had installments from a previously used overdraft account. Even though I can no lon...
On June 20, 2025, I took out a ₺50,000 loan from VakıfBank through the Sky Limit option. An amount of ₺2,268 was deducted from my account under the label “VakıfBank Kazandıran Tarife Fee Collection.” I request a full and unconditional refund of this fee charged under the so-called Kazandıran Tarife....
"Due to VakıfBank collecting the entirety of my salary deposited into my bank under the name of partial delay payment, and collecting an amount exceeding the legally determined 1/4 proportion, which is unacceptable and even surpasses the amount necessary for my right to live and subsist, I have been left aggrieved and embarrassed both at my workplace and in front of my family, and my dignity has also been damaged. It is a common situation that contracts, prepared over many lengthy pages and with important clauses written in small print and presented digitally, are signed under pressure, with the signatory feeling compelled to sign quickly to complete the process. The inclusion of unfavorable contract clauses hidden among pages solely for this reason is unlawful. The automatic payment order and the collection of my entire salary on the digital contract, presented over many pages without obtaining a written statement that I have personally read and accepted it, is completely illegal. This situation was acknowledged by the bank upon my complaint, and due to an automatic payment order that I was not even aware of and was involuntarily issued on my behalf, the bank collected my entire salary in violation of the 1/4 proportion stipulated by law for the right to live. I request the correction of this situation and the return of my full salary, which was deducted from my account due to the automatic payment order that was opened without my consent and later canceled by the bank upon my complaint. If the refund is not made, I request to be informed of the reason why it cannot be processed, and I state that I will pursue this process legally and by all lawful means."
VakıfBank has violated all my rights by collecting my entire salary directly as soon as it was deposited, without leaving me enough money to meet my e...
As a salary customer of VakıfBank, I applied for a ₺125,000 personal loan on 23.05.2025 for a short-term need, albeit with an unfavorable interest rate, and fully repaid the loan with interest on 10.06.2025. I took out this loan with the belief that any unused or time-based fees would be proportiona...
I hereby request a refund of the ₺799 annual fee charged to my VakıfBank Platinum credit card ending in 3419 on 02.06.2025. According to Article 31, Paragraph 3 of the Consumer Protection Law No. 6502 dated May 28, 2014, card issuers are obligated to provide a credit card option to consumers that do...
I have been using VakıfBank Sky Limit for many years. For nearly two months now, despite having available credit, I keep receiving the error message: “We are currently unable to process your transaction, please try again later.” Moreover, this issue is being recorded with the Credit Bureau as if it ...
I would like to request the cancellation of the annual fee charged to my VakıfBank credit card. I have been a customer of your bank for approximately 10 years. I have always made my payments on time and continued to use my card actively throughout this period. Since I live abroad, I am unable to mak...
I cannot log in to the VakıfBank mobile app because my phone is rooted. Although I’ve been using the same phone for years and have carried out many banking transactions throughout the day without any issues, today I was suddenly denied access. I haven’t made any recent changes to my phone, so this s...
I was truly amazed by my experience at the Aydın Vakıfbank Bulvar Branch. I attempted to reach the branch multiple times, but no one answered the phone. When I visited in person, I noticed four bankers just standing around with no customers, yet I was left waiting for 30 minutes without anyone ackno...
On 12.05.2025, between 23:00 and 23:20, I tried to deposit money at the Garanti ATM located at the Ankara Terminal. Since the ATM was out of service, I attempted to deposit 11,700 TL using a QR code at the nearby VakıfBank ATM. I canceled the transaction because the service fee was too high, but the...
I cannot access my Vakıfbank mobile banking application because of no reason. Please help me to resolve this issue without visiting Turkey, because I am currently abroad. Would really appreciate any support. Can provide you with any additional info required an documents remotely.
The interest on the overdraft account I used at VakıfBank ended up being almost double what it was supposed to be. I was told the interest rate would be about 5%, so I was really surprised when I saw that nearly 11% was taken out of my account. I really don’t get where this difference came from and ...
On April 21, 2025, at 7:55 PM, I had an 11-minute, 58-second call with VakıfBank, during which I requested the transfer of a positive balance resulting from an overpayment on my credit card to my bank account via my debit card. Following this request, 331.08₺ was transferred to my account, and a 30,...
Hello, good day VakıfBank officials. Although I regularly deposit money into my account, I keep seeing amounts like 770 and 620 appear from time to time, and no matter how much I deposit—or even if I don’t spend anything—the total period balance somehow always ends up around 820 to 880. I’m really u...
I have a serious problem with VakıfBank, which is why I'm writing this. I expected a big bank like this to follow transparent policies and fundamental customer rights because I live in Turkey. Regretfully, I didn't have that experience. The bank limited access to my personal funds without providing ...
VakıfBank provides misleading information during insurance sales. They sold the policy by claiming there would be up to 40% discounts on eyewear purchases. However, when I submitted the invoice, I was told that the reimbursement would be less than even 5%. I contacted customer service for clarificat...
Before the holiday, I sold my gold to buy a car. Since I received the money in cash and wanted to make a secure payment outside of working hours, I tried to deposit it through a VakıfBank ATM located in Ankara Optimum Mall. I placed ₺50,000.00 into the ATM and pressed continue. The ATM began countin...
My money in Fund 6, which was ₺332,697.68, has only increased to ₺332,712.68, resulting in a gain of just ₺15.37. Previously, I was seeing returns of around ₺380. This drastic difference is concerning and makes me question the recent performance of the fund. I closely monitor my investments, so such...
A fee was taken from my VakıfBank account without my consent. I reached out to customer service to thoroughly explain the issue, seeking clarity on the situation. They didn't provide any explanation or assistance; they just canceled my card and disabled it entirely. After everything, they instructed...
VakıfBank seized my entire salary the moment it was deposited into my salary account due to my outstanding debt. However, it is clearly a salary account, and the deposited amount is my salary. Instead of following legal procedures to garnish wages while leaving enough for living expenses and essenti...
"There is still no response. Supposedly, the issue was forwarded to the relevant department. You are unnecessarily tiring people. I want my money refunded, enough already!"
I made a purchase from Amazon.com.tr, and the payment was processed. Three hours later, I canceled the order, and the refund was approved. However, even after a month, the refund has not been credited to my bank account. Amazon customer service claims that the refund has been issued and advises me t...
I keep encountering an error message when trying to pay my bills through the VakıfBank mobile app: “You have reached your bill debt inquiry limit for category 90.” For assistance in raising your bill debt inquiry limit, kindly stop by your branch. A banking app should not impose such restrictions. R...
"Thank you, good work"
I am writing to express my frustration regarding the unfair annual fee of ₺469 charged on my VakıfBank Gold credit card ending in 1820 on December 25,...