I would like to request the cancellation of the annual fee charged to my VakıfBank credit card. I have been a customer of your bank for approximately 10 years. I have always made my payments on time and continued to use my card actively throughout this period. Since I live abroad, I am unable to make phone calls. Unfortunately, no email address is provided for such requests, and there is no platform within mobile banking that facilitates this process. This lack of accessible communication makes it difficult for overseas customers like me to resolve such issues. As someone who regularly uses the credit card for monthly purchases, I kindly request the reversal of the annual fee charged to my card.
I have been using my VakıfBank Worldcard for a long time, and on 17.11.2025 a ₺699 card fee was charged to my statement. Last year, a discount was applied for the fee, but this year I am requesting a full refund. I contacted customer service to cancel the card fee, but they said it could only be rem...
On August 30, 2025, an annual fee of ₺1296 was charged to my Akbank Business credit card. This fee corresponds to the upcoming year, during which I will not be using the card. I had not used the card for a long time, so I believe this fee is unfair. When I contacted customer service about the issue,...
Dear Sir/Madam, I have been a loyal and active user of my TEB Platinum credit card for many years, with average monthly spending consistently exceeding ₺40,000. In previous years, a similar level of usage led to the annual card fee being waived following email correspondence with your institution. H...
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