A fee was taken from my VakıfBank account without my consent. I reached out to customer service to thoroughly explain the issue, seeking clarity on the situation. They didn't provide any explanation or assistance; they just canceled my card and disabled it entirely. After everything, they instructed me to “visit the branch.” If that was the conclusive response, why not communicate that upfront and spare everyone the hassle? I spent my whole day without being able to access my account. It's truly frustrating to be passed around without any solution in sight. If the customer representatives are just going to send me to someone else, what’s the purpose of even making the call? I anticipated greater responsibility from a prominent bank.
On the morning of October 14, around 7 a.m., I made an EFT transaction of ₺5,000 through the VakıfBank mobile app. During this transaction, a fee of about ₺6 was deducted. No information about this fee was provided beforehand, and I wasn’t notified in any way. When I called VakıfBank customer servic...
I have a serious problem with VakıfBank, which is why I'm writing this. I expected a big bank like this to follow transparent policies and fundamental customer rights because I live in Turkey. Regretfully, I didn't have that experience. The bank limited access to my personal funds without providing ...
Vakıfbank reissued an additional card that I had previously cancelled, without my knowledge, stating that its expiration date had passed. They mailed the card to an address I haven't lived at for two years, which is a thousand kilometers away from where I currently reside. I called Vakıfbank custome...
Xsolla charged my VakıfBank credit card two times consecutively without my permission, despite the fact that I never entered or authorized the verification code. I am baffled by how this transaction went through without my consent. I reached out to the bank, hoping they would safeguard my account, b...
On November 4, 2025, I attempted to become a customer through the VakıfBank mobile app, but the process was interrupted and left incomplete. I then called customer service and was told I couldn’t proceed remotely and needed to visit a branch instead. When I asked the representative what the issue wa...
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